Business Systems Analyst/Product Owner - Telus Health
(2015-01 - 2025-07)
Delivered business analysis and product ownership for employee benefits platforms serving 50M+ users, managing member and admin portal applications including benefit enrollment, billing, and payroll systems.
- Led requirements gathering sessions, analyzed requirements, created user stories and defined the acceptance criteria
- Developed business process models using Microsoft Visio, facilitating current and future state analysis
- Conducted business impact analysis for system changes, documenting implications for training, change management, and operational processes
- Collaborated with Technology teams to ensure technical solutions aligned with business requirements and strategic objectives
- Collaborated with UX/UI designers to translate user requirements into functional specifications while applying user-centered design principles
- Conducted sprint reviews to gather feedback from stakeholders and refine priorities for future sprints
- Managed product backlog in Azure DevOps, enabling efficient sprint planning and user story prioritization
- Created detailed use cases, activity diagrams, screen mockups, and logical data models for comprehensive system documentation and validation with end users
- Provided mentorship and coaching to junior business analysts, offering guidance on best practices to document system requirements
Senior Systems Analyst - TD Insurance
(2014-06 - 2014-12)
Conducted business analysis for data integration between Insurance Policy Administration and Retail Sales systems, ensuring compliance with insurance regulations and industry standards.
- Led cross-functional workshops to gather business requirements and define standardized data interfaces
- Developed Requirements Management Plans and detailed system specifications for complex data integration initiatives
- Created process flow diagrams using Visio to document current and future state business processes
- Analyzed business impacts of system changes and coordinated implementation across multiple business units
Senior Business Analyst - MCCARTHY TETRAULT LLP
(2013-01 - 2014-06)
Conducted business analysis for accounting system enhancements and business process improvements.
- Proposed business process improvements to optimize the flow of information between the Marketing and the Accounting departments
- Elicited requirements and created system specifications and data models to support the enhancements to the Accounting system
- Led Testing and created test scenarios, maintained issue log and work closely with the vendor to ensure defect resolution
Senior Business Systems Analyst - Royal Bank of Canada
(2009-01 - 2012-12)
Conducted business analysis for enterprise workflow solutions and regulatory compliance initiatives, supporting strategic planning and cross-functional technology implementations in alignment with business objectives.
- Delivered Requirements Management Plans, Business Requirement Documents, and process flows for PEGA workflow solutions
- Conducted stakeholder workshops to identify business requirements, negotiate scope, and evaluate alternative solutions aligned with business strategy
- Analyzed business processes to identify efficiency improvements
- Created system specifications to meet international banking regulations per Basel Accord requirements
- Performed business impact analysis for system and regulatory changes, documenting change management and training needs
- Validated test scenarios and reviewed test results during System and Performance testing phases
- Participated in strategic planning activities including project scope definition, risk assessment, and implementation planning
- Mentored junior business analysts on business process modeling and requirements documentation best practices
- Created and prioritized product backlog, developing user stories with stakeholder input in Agile framework
Business Systems Analyst - Royal Bank of Canada
(2005-01 - 2008-12)
Conducted business analysis for enterprise workflow solutions and regulatory compliance initiatives, supporting strategic planning and cross-functional technology implementations in alignment with business objectives.
