Nancy Mills

Managed a diverse caseload of workplace injury claims, ensuring timely, fair, and evidence-based adjudication. Reviewed medical reports, employer information, and worker statements to determine entitlement under WCB policy. Developed individualized recovery and return-to-work plans in collaboration with workers, employers, and healthcare providers.

Adjudicator & Case Manager - Workers' Compensation Board (WCB) - Edmonton, AB

(2021-11 - 2026-07)

• Managed a diverse caseload of workplace injury claims, ensuring timely, fair, and evidence-based adjudication.
• Reviewed medical reports, employer information, and worker statements to determine entitlement under WCB policy.
• Developed individualized recovery and return-to-work plans in collaboration with workers, employers, and healthcare providers.
• Adjusted case strategies based on functional abilities, medical updates, and workplace requirements.
• Maintained clear, defensible documentation and communicated effectively with all stakeholders throughout the claim lifecycle.
• Demonstrated strong analytical judgment, empathy, and conflict-resolution skills in complex claim situations.

Centre Director - Sylvan Learning Centre - Edmonton & Area

(2008-09 - 2021-11)

Advanced from Teacher to Centre Director; managed operations across multiple centres (Grande Prairie, North Edmonton, Sherwood Park, Spruce Grove, St. Albert, South Edmonton, Leduc, West Edmonton).

• Supervised up to fifteen staff, providing coaching, performance feedback, and support to ensure consistent program delivery.
• Oversaw customer lifecycle from initial inquiry to program completion, maintaining strong relationships and high retention.
• Monitored student progress and communicated regularly with parents, demonstrating strong stakeholder engagement and documentation skills.
• Managed sales, account administration, scheduling, and daily centre operations with a focus on accuracy and compliance.
• Coordinated weekly staff and student schedules for in-centre and online programs.
• Delivered individualized learning plans for students aged 4½ to adult across multiple academic subjects.
• Applied conflict-resolution, problem-solving, and coaching skills transferable to case management and adjudication.

Cashier - Scholars Choice - Edmonton, AB

(2008-09 - 2009-06)

• Assisted customers, operated cash, restocked shelves, and maintained store cleanliness.

Substitute Teacher - Evergreen Catholic Separate Regional District - Spruce Grove, AB

(2008-11 - 2009-06)

• Delivered lesson plans for Grades 1–9, ensuring continuity of learning and classroom management.

Bachelor of Education - Elementary Education - St. Francis Xavier University

Bachelor of Arts - Psychology & English - St. Francis Xavier University