Customer service-technical support - Teleperformance Canada
(2023-07 - 2025-05)
- Provided daily coaching, mentoring, and performance support to Call Center Agents to ensure KPI targets were met
- Collaborated with supervisors to assess performance metrics and plan daily operational strategies
- Delivered advanced product and technical support, resolving issues efficiently within set timeframes
- Maintained accurate call documentation and escalated concerns as needed
- Ensured compliance with company policies, schedules, and quality standards in a customer-focused environment
- Contributed to operations through reporting, cross-departmental support, and participation in ongoing training initiatives
Sales Associate - Zara, Ontario, Canada - Ontario, Canada
(2022-03 - 2023-04)
- Attend phone calls of the customers professionally and provide amicable solutions
- Handling customer inquiries and complaints daily using computer systems
- Process payments accurately and efficiently using internal software especially point-of-sale
- Consistently meet sales goals with passion and enthusiasm
- Monitor stock levels and report any discrepancies to management
- Participate in promotional activities such as setting up displays and organizing special events
Business Coordinator - Babla Steel Industries, India - India
(2020-12 - 2021-09)
- Responsible for the member relations department at the private members' club overseeing the front office, guest relations, and membership sales teams of up to 30 people
- Analyzed guest satisfaction quotient through service audits and customer feedback and ensured quality assurance through the LEARN process and achieved 95% on customer satisfaction survey consistently
- Prepared front office reports, revenue reports, rooming lists, group arrival reports, quality reports, guest feedback records, and staff schedules
- Regularly presided over departmental meetings, ensuring effective communications and following up on day-to-day work orders and maintenance requests
Asst. Manager: Admissions - Sunstone Eduversity PVT LMT, India - India
(2020-06 - 2020-11)
- Counsel-led prospective students for the admission process in college
- Managed end-to-end admission process, including cash management and log maintenance for daily admission, and demonstrated a high level of dependability in all my work
- Organized workshops, Skill Development Programme, guest lectures, seminars, and other events for students
- Served as the department Coordinator in college
Admission Coordinator - Arena Animation, Gurgaon, India - Gurgaon, India
(2019-05 - 2020-03)
- Maintain admission guidelines by writing, updating, and recommending changes to admission criteria, policies, and procedures
- Manage the onboarding of staff and customers
- Acts as a resource person for policies and procedures
- Provides administrative and secretarial support for administrative and student affairs activities
Assistant Professor and Admission Coordinator - Pyramid College, India - India
(2016-04 - 2016-10)
- Oversee day-to-day coordination responsible for the effective and efficient delivery of student support services
- Provides front-line, first-contact support and customer service to students and applicants via telephone, email, and in person
- Coordinates activities related to admission, examinations, registration, and graduation
