Narayana Pandian

Quality Analyst with expertise in identifying and resolving critical quality issues through effective research. Demonstrates strong analytical, organizational, and planning skills. Proven ability to work independently with minimal supervision, ensuring high-quality outcomes.

Quality Analyst - HC Call Centre at Coronis Ajuba Solutions Pvt. Ltd. (2023-11 – Present)

• Collaborated with training and operations teams to develop corrective action plans and improve overall team efficiency.
• Maintained audit reports, tracked key performance metrics, and supported internal and client quality reviews.

Quality Control Analyst at Omega Health Care (2022-07 – 2023-09)

• Identified billing discrepancies and provided actionable feedback to improve accuracy and minimize claim denials.
• Consistently achieved quality accuracy rates above 98%, contributing to improved client satisfaction.

Process Associate Level II at AGS Health Care Private Limited (2021-09 – 2022-06)

• Conducted daily process reviews to identify areas for improvement and increased efficiency.
• Investigated and resolved claim rejections and denials to ensure timely reimbursement and minimize aging AR.

Senior Executive at Global Health Care Billing Partners Pvt. Ltd (2020-01 – 2021-09)

• Analyzed denied or unpaid claims and took appropriate actions to resolve issues and ensure timely reimbursements.
• Communicated effectively with insurance representatives to expedite claim resolution and minimize revenue loss.

AR Caller at Pleasant Health Care Financial Service (2016-11 – 2019-12)

I have started my career as an AR caller at Pleasant Health Care Financial Service and have worked here for 3.2 years.

B.E in Electronics and Communications Engineering – Indira Institute of Engineering And Technology (2013-01)

HSC - 12th – Corporation Hr.Sec. School (2012-03)