Narcia Kaseya

Network Systems Manager, keen on applying academic foundation and practical training in role offering technical support in a help desk environment. Accustomed to providing integral technical support and troubleshoot issues related to hardware and software installation and setup, with over 6 years’ experience in customer service and sales. As a self-employed hairdresser I was able to gain new clients while ensuring that current customers always left satisfied.

Strong understanding of Windows Servers & Desktop operating systems. Experience installing /configuring operating systems: -Desktop deployment, image creation

(defining and assessing relevant applications) and OS upgrade

● Installation of Windows 10/Window Server 2012

● Strong skills assembling desktop grade hardware: Desktop hardware repair (memory swap, expansion card)

● Intermediate understanding of Active Directory: - Managing active directory users: Create Users, Reset Password and Assign users to relevant security group

• Managing computers: Add computer to proper computer OU

● Intermediate understanding on networking protocols, WINS, DHCP, DNS, HTTP, NTP,

NetBIOS over TCP, Ethernet technologies: not only desktops but also end devices (such printer, etc.) configure according to our network standards (DHCP, DNS, TCP/IP, etc.)

● Strong hands on experience troubleshooting, administering and support desktops and operating systems: offering support to end users with issues that includes but not limited to: Outlook configure and troubleshooting, Printer/Scanner Setup, Drive mapping, Folder permission assignment, Defragmentation of volumes, Antivirus installation and monitoring and Patch deployment

● Ability to manage numerous tasks /projects simultaneously

● Created helpdesk tickets, and respond to guests when the issues are resolved

● Provided an Ad-hoc service to users of all computer systems, troubleshooting and resolved systems problems.Image .re-image, build and configure new/used company laptop and desktops.

● Microsoft exchange create, edit and maintain user accounts, mailboxes, mail contacts,

distribution groups, organizational unit and access permissions

● Update software and computer updates using application push scripts via remotely

(windows, java, adobe reader, adobe acrobat etc.…)

● Building a strong relationship with our business partners by developing in-depth understanding of their business needs and processes.

● Resolving network related escalated incidents and problems to a successful and timely conclusion.

● Provide first call resolution for desktop, application, email, virus protection/removal,

printing, and end user ‘how to’ support requests.

● Demonstrating good organizational and problem-solving skills as well as

● good judgement at all times.

● Diagnosed and responded to routine problems through interactions with end users.

● Building positive, productive relationships with co-workers

● Responding to telephone calls, email and personnel requests for technical support

Diploma in Network systems Management from CDI College