Narender Kumar

Retail professional with progressive experience across grocery and fashion retail, advancing from Grocery Associate to Stylist and Lead Associate. Experienced in sales-floor leadership, customer service, inventory control, merchandising, PDT/RF systems, associate support, and day-to-day store operations. MBA graduate with business knowledge in analytics, budgeting, finance, operations, supply chain, and leadership, combining hands-on retail execution with management-focused decision making.

Lead Associate - BANANA REPUBLIC - Metrotown, Burnaby, BC

(2025-12)

• Support day-to-day sales-floor execution by coordinating associate coverage, prioritizing operational tasks, responding to changing customer traffic, and ensuring service standards are maintained throughout assigned shifts.
• Provide floor leadership and practical coaching to associates on customer engagement, selling behaviours, product knowledge, visual standards, replenishment priorities, and compliance with store procedures.
• Contribute to daily and weekly sales objectives through active customer engagement, needs-based product recommendations, cross-selling, and effective deployment of available floor coverage during peak periods.
• Maintain awareness of retail KPIs including conversion, average transaction value (ATV), units per transaction (UPT), and sales trends, using these indicators to recognize selling opportunities and support management priorities.
• Use PDT/RF handheld devices and inventory systems to verify stock availability, locate merchandise, check product information, support replenishment, and provide customers with timely alternatives when items are unavailable.
• Coordinate stockroom-to-floor replenishment, identify low-stock or misplaced merchandise, and communicate product-availability concerns to help maintain a customer-ready sales floor.
• Support inventory counts, shipment processing, stock transfers, markdown execution, inventory adjustments, and stockroom organization, with attention to accuracy and efficient product flow.
• Assist with opening and closing routines, floor recovery, visual presentation, promotional execution, and operational readiness so the store is organized and prepared for trading.
• Coach associates in customer engagement, product knowledge, selling techniques, and store procedures; handle customer concerns professionally and involve management when policy, escalation, or additional authorization is required.
• Support loss-prevention and inventory-control practices while bringing an MBA-informed understanding of labour productivity, budgeting, cost awareness, inventory efficiency, and the relationship between operational execution and store profitability.

Stylist - LEVI'S - Park Royal, West Vancouver, BC

(2024-07 - 2025-11)

• Delivered personalized styling and customer service by identifying customer preferences, explaining denim fits, washes and sizing, and recommending apparel combinations suited to individual needs and occasions.
• Applied consultative selling, cross-selling, and outfit-building techniques to support store sales goals while keeping recommendations relevant to customer needs and budget.
• Used PDT/RF devices to check on-hand inventory, locate sizes and styles, verify product details, and identify suitable alternatives, helping customers complete purchases when their first choice was unavailable.
• Helped reduce lost-sale opportunities by searching available inventory and recommending alternative sizes, fits, washes, styles, or complementary products based on customer preferences.
• Supported replenishment, cycle counts, shipment processing, product transfers, stock organization, and movement of priority merchandise from the back room to the sales floor.
• Maintained detailed product knowledge to explain fit, sizing, fabric and product features, current promotions, care considerations, and styling options with confidence.
• Maintained denim walls, fixtures, folded merchandise, promotional displays, and recovery standards in line with brand visual-merchandising expectations.
• Supported POS transactions including purchases, returns, exchanges, and promotional offers while maintaining transaction accuracy and a positive customer experience.
• Shared recurring customer feedback on fit, sizing, availability, pricing, and product preferences with store leadership to support merchandising and service awareness.
• Supported inventory accuracy and loss-prevention procedures and collaborated closely with sales, stock, and management teams to maintain service, replenishment, and floor standards during high-traffic periods.

Grocery Associate - LOBLAWS - British Columbia

(2023-04 - 2024-06)

• Delivered responsive customer service in a fast-paced grocery environment, helping shoppers with product locations, availability, pricing, promotions, and general store inquiries.
• Used PDT handheld devices to locate products, verify inventory and item information, identify replenishment needs, and support efficient movement of merchandise to the sales floor.
• Maintained shelf availability through regular replenishment, facing and organizing merchandise, checking back-stock, and responding to gaps identified during floor walks or customer requests.
• Applied FIFO stock rotation, date checking, and product-quality standards to protect freshness, improve presentation, and reduce avoidable waste or damaged inventory.
• Supported receiving and stock handling, inventory counts, product checks, pricing updates, promotional changes, and seasonal merchandising while following department procedures.
• Identified low-stock and out-of-stock merchandise and communicated replenishment requirements or inventory discrepancies to supervisors for follow-up.
• Maintained accurate shelf labels, organized displays, planogram and merchandising expectations, and a clean presentation that made products easier for customers to locate.
• Supported cost-control and inventory-protection efforts through careful product handling, stock rotation, damage identification, waste awareness, and accurate placement of merchandise.
• Responded professionally to customer concerns and feedback, offered practical assistance within role authority, and escalated matters requiring supervisory intervention.
• Maintained clean, organized, and safe sales-floor and stock areas while following workplace safety, food-handling, loss-prevention, and company operating procedures.

Master of Business Administration - MBA - University Canada West Vancouver, BC