Independent Business Systems Consultant - Tejarat Bank - Remote
(2025-09)
- Lead requirements elicitation and business analysis for a Supply Chain Lending modernization initiative, translating business needs into functional specifications that enable faster supplier onboarding and expanded access to trade financing for corporate clients.
- Perform current-state analysis, impact assessments, and dependency analysis across integrated enterprise applications, using AI-assisted analysis to accelerate risk identification and improve requirements discovery.
- Lead business analysis for the modernization of an enterprise Loan Origination System (LOS), using AI-assisted analysis to streamline future-state process design and support solution validation, testing, and implementation readiness.
- Define business requirements for credit scoring and automated decisioning enhancements, using AI-assisted analysis to improve decision consistency, strengthen regulatory compliance, and support more efficient underwriting.
Business Analyst - Tecnet Inc. / BC Government - Victoria, BC
(2025-05 - 2025-08)
- Developed a Power Apps/SharePoint solution for the BC Legislative Assembly, gathering requirements, documenting SOPs and training materials, and coordinating User Acceptance Testing (UAT).
- Reduced incident volume by 20% by analyzing ServiceNow tickets and developing knowledge articles that improved self-service resolution across the BC Government.
- Facilitated AI and technology readiness assessments across multiple employee groups, identifying capability gaps and recommending training to support adoption.
- Mapped and standardized operational workflows using Visio and JIRA automation, improving service delivery efficiency across teams.
Business Systems Analyst - Tejarat Bank
(2020-03 - 2023-06)
- Analyzed integration requirements between Loan Origination, Core Banking, and downstream systems, ensuring consistent business rules and end-to-end data flow.
- Led operational readiness for the migration from legacy COBOL/UNIX banking systems to a modern integrated Core Banking platform, coordinating business, technical, and branch teams to validate readiness before go-live.
- Prepared project status updates and communicated risks, dependencies, and recommendations to project managers and senior stakeholders.
- Facilitated stakeholder workshops to elicit, analyze, and validate business, functional, and non-functional requirements, translating business needs into use cases, functional specifications, and solution designs.
- Performed current-state/future-state process modeling using BPMN, redesigning lending workflows and reducing loan processing time by 30%.
- Planned and delivered role-based business and technical training for branch users, operations, and technical teams ahead of LOS implementation, ensuring organizational readiness and adoption.
- Led UAT planning, business validation testing, and defect triage, ensuring delivered solutions met business requirements before deployment.
- Developed Power BI dashboards for lending performance and operational monitoring, improving reporting efficiency by 40%.
Business Systems Analyst - TIDDEV Company
(2017-08 - 2020-03)
- Led business analysis activities for enterprise Credit Scoring System enhancements, facilitating stakeholder workshops, defining future-state business processes, and increasing scoring accuracy by 25%.
- Supported project planning by estimating analysis effort, identifying dependencies, and contributing to release planning activities.
- Presented business requirements, solution options, implementation impacts, and project progress to senior stakeholders and executive sponsors to support decision-making.
- Developed and maintained Requirements Traceability Matrices (RTM) across the SDLC, improving testing coverage and delivery quality.
- Coordinated requirements, testing, and rollout across 2,000+ branches for Cheque System enhancements, ensuring compliance and consistent operations at scale.
- Led workshops with internal teams and external partners to elicit and document business and integration requirements, reducing requirement ambiguity across projects.
Immigration to Canada - Career Transition
(2023-06 - 2025-05)
Adapted professional experience to the Canadian technology market through Agile/Scrum certification, business analysis training, and volunteer service with the Canadian Red Cross.
