Co Owner/Manager - Stronghold Tattoo - Calgary Alberta
(2020-09)
The tattoo shop itself is owned by both myself and my husband, and we are proud to have a 5 star rating on google with over 180 reviews, with many clients complimenting my client service roll. My responsibilities include but are not limited to:
- All client correspondence, from scheduling appointments and consultations, payment
- All Tattoo Artist needs; booking flights and hotels for out of town guest spots, updating their business licenses/insurance, being aware that their BBP/health and safety courses are up to date, ordering all shop supplies and maintaining relationships with different supply companies, assigning shop cleaning duties, basic supply inventory, being aware of tattooers schedules for scheduling volunteering/podcasts etc
Co Owner/Manager - Parksville Tattoo - Parksville BC
(2017-07 - 2020-01)
Parksville Tattoo was the first tattoo shop that we opened and were proud to have a 5 star google review and many loyal clients. Ownership duties including meeting with the health board yearly, as well as random visits to ensure that we're going above and beyond in cleanliness, meeting with tradesmen for shop maintenance, meeting with the landlord etc. Additionally, I planned and orchestrated two separate fundraising initiatives for Parkville's Family SOS program that raised over $10,000, as well as different fundraising initiatives for the Royal Canadian Legion through tattoo shop fundraisers.
Store Manager - Lush - Victoria BC
(2015-01 - 2017-04)
When I was hired, the location had been without management for almost a year; I was able to finishing hiring the team, including key holders and an assistant manager, and in 2 years went on to become the store with the top sales on Vancouver Island. I left the store so that I could move cities and open the tattoo shop, but am proud to have left with a really strong store and team as my legacy.
- Trained and promoted two assistant managers to managers at other locations
- Participated in many multilevel fundraising efforts for community and environment both in our community as well as provincially.
- Continued to beat sales goals upwards of 10% monthly.
Assistant manager - Sephora Market Mall
(2014-03 - 2014-10)
- Lead a team of 28 "color" artists to ensure all brands carried were achieving their individual goals as well as store goals.
- Assigned color team Areas Of Pride to ensure the whole department was kept clean and stocked, as well as a fair distribution of work based on hours and time spent on the floor.
- Coached several color artists into management roles based on their desires to move up in the company.
- Helped plan large events to support different make up brands.
- Was able to learn more regarding skin care and bath by partnering with the Skin Specialist.
- Wrote schedules for store, which included 110+ employees.
- Helped plan budgets with other store Assistant Managers and Store Manager.
- Opening and closing store duties, money orders, general store maintenance (setting up contract workers to come fix flooring, light switches etc)
- Partnered with other stores in the mall to support their events (offering mini make overs in The Gap etc), thus leading to larger client capture.
- Helped the team when and where needed, whether it was on cash, doing make up appointments, or just chatting with clients before their artist was ready for them.
- Participated in daily touch bases, as well as helped to plan and roll out staff meetings.
Retail Manager Hudson's Bay Red Deer and Retail Manager Free Standing Store Market Mall - MAC Cosmetics
(2010-09 - 2014-03)
- Successfully achieved Bonus (12% over plan or higher) for MAC Market Mall and MAC Red Deer 4 years consecutively
- Established MAC Red Deer as the top preforming MAC counter in 2011, 2012 and 2013 for Alberta and Saskatchewan.
- Prepared and executed high profile, level A and B events, achieving 6%-18% over plan.
- Strategized and implemented succession planning tools, resulting in the promotion of 13 different MAC artists at varying levels of management positions.
- Participated in high touch leadership seminars, as well as HR seminars yearly throughout career
- Part of the Impact team (MAC`s best of the best in makeup application and customer service) from 2011 to 2014, supporting MAC events throughout Canada
- Facilitate and prepare artists for quarterly skill certifications
- Participate in Retail Manager Academy which profiled the 10 top MAC retail managers in Canada
- Understand mix of business, comparative sales, stretch goals, company goals, as well as training goals and regional relevance.
- Assist in meeting store sales goals, and coaching team members to meet their goals
- Am responsible for opening and closing the store, doing money orders, and doing daily operations procedures etc
- Lowest turnover rate in AB/Sask for Red Deer store.
Sales Associate - Beauty Boutique Expert - SHOPPERS DRUG MART – Market Mall
(2008-09 - 2010-09)
- Provide superior customer service by providing information, advice and guidance to customers on beauty products, services and promotions.
- Identify customer needs and guide clients to the best product for their individual needs.
- Consistently meet or exceed monthly sales targets
- Attend workshops and classes on new or existing products, to remain current and educated on products and product lines
- Maintain up-to-date knowledgeable of existing products, health, fashion and beauty trends as it effects the customer
- Thorough knowledge of the following cosmetic lines: Lancôme, Bare Minerals, Clarins, Smashbox, Biotherm, Elizabeth Arden, Cover FX, Guerlain, Benefit and Dior (as well as many dermatology lines)
- Establish and maintain a positive rapport with each cosmetic company sales representative
- Provide make-up application for weddings, graduation ceremonies, engagement parties and various other events
- Establish repeat clientele
- Book appointments for special cosmetic and in-store events (which I participate in as a makeup artist).
- Handled Cash
