Natasha Larente

Hard-working, conscientious and loyal. An experienced team player with considerable knowledge of customer care, childcare, mental health support and support roles in general. Works well under pressure, employing decisive and enjoying responsibility. Excellent communication skills and good computer knowledge.

Meticulous Childcare

Provider helps children grow and develop through hands-on activities, educational support and adequate rest. Knowledgeable about childhood development and strategies to enhance wellbeing. Well-versed in maintaining discipline and providing optimal support.

Kind and cheerful Daycare Provider with 9+ years of experience nurturing and caring for children. Successful at directing playtimes, enforcing positive behavior and applying behavior redirection to manage challenges. Proven track record of keeping children entertained with fun activities.

Daycare Provider - Self-employed

(2020-06)

• Running my own personal daycare (from home)
• Offering a loving and nurturing atmosphere, providing entertainment and learning through play.

Tech Support

(2020-03 - 2020-06)

• Taking calls from customers and supporting them in finding solutions for their device or account problems
• Using company resources to give the best and most thorough service
• Offering the highest standards of customer service at all times and insuring the customer is always satisfied with the solution offered
• Escalating cases out of my scope of support to the correct team/service.

Private Childcare, Nanny

(2014-08 - 2020-02)

• Taking care of two children aged 4 and 2, helping them learn and play
• Providing a loving and nurturing environment for them to flourish, taking care of household chores.

Call Handler - NHS

(2013-08 - 2014-06)

As a call taker for the NHS 111 service I was the first point of contact of communication with patients' relatives, healthcare professionals and other callers. Using NHS Pathways to record patients' demographics and basic clinical information I assessed their condition and ensured they were directed to the most appropriate healthcare professional or on disposition. I contributed to the overall delivery of an end to end service for patients calling 111.

I provided assessment, basic advice, and health information to patients calling 111, supporting them to access the appropriate level of care including advice to manage their symptoms at home.

Maternity Support Worker - NHS

(2009-09 - 2013-01)

Providing support to new parents, offering guidance and reassurance for their newborn babies care covering feeding, handling, changing bathing and much more.

Support Worker - NHS

(2008-07 - 2009-09)

• Working along side the Mental Health Co-ordinators, following the care/treatment plans put in place for each individual patient
• Setting goals with patients and supporting them to achieve them
• Attending weekly meetings with the mental health doctors to provide updates and progress reports.

Support Worker (Bank Worker) - Sanctuary Housing

(2007-02 - 2008-01)

Rachel House) Supporting young Mothers in a supported housing setting, involving residents in pre planned activities and advising them with any issues they may have, spending time exploring future goals and future desires. Working with the residents to achieve their long term goals and helping support them during difficult times (Banbury Foyer) My responsibilities are very much the same as Rachel House listed above although the Banbury Foyer is a project designed to support young adults aged between 16 and 25. All of the service users come from different and challenging backgrounds, my role is to support them in any way that I can.

My role also involves some key working. Key working is something that is done with the resident every week, it's aims are to set and achieve future goals and discuss any pressing issues that the resident or member of staff may have.

Telephone Interviewer - Reed Corporate Solutions - Banbury, Oxon

(2001-01 - 2002-01)

• Interviewing all candidates that called for various advertisements displayed in their local paper, and making the decision on whether they were suited to the position that they were applying for
• We dealt with many blue chip companies such a Barclays Bank and Lloyds TSB
• After the telephone interview some companies required us to make face-to-face appointments
• I also had to maintain call back records and database systems.

Customer Advisor - Nationwide Building Society - Banbury, Oxon

(2000-01 - 2001-01)

• I worked as part of a small team offering financial advice when required
• My main duties included cash handling, opening and closing of bank accounts and maintaining good and up to date product knowledge
• I also maintained an excellent standard of customer care.

Telesales Agent - Sitel UK - Banbury, Oxon

(2000-02 - 2000-04)

• This temporary position was supplied to me through an employment agency
• I worked as part of a team within a very target driven environment; my duties included cold calling the public in their homes and trying to get them to purchase our product
• I had to build a rapport with people in a very short time
• The job also involved updating the database after every call.

Administrator/ Office Manager - Podium Empire Promotions, Jeffersons Business Centre - Banbury, Oxon

(1999-05 - 2000-01)

• The day-to-day running of a small office, answering all telephone enquiries and dealing with any complaints
• Logging all of the incoming mail which consisted of promotional competition entries onto a database
• Reporting to the manager on a daily basis.

Receptionist - West Bar Surgery, Bar

(1998-09 - 1999-05)

• Answering the telephone and making appointments for patients
• Getting the patient files ready for the doctors
• Keeping a tidy environment by making sure all patient files are filed away in there correct place straight after the doctors had finished with them
• Opening and sorting the daily post.

Trainee Administrator - Alcatel Telecom

(1997-01 - 1998-01)

• General administration duties
• Booking flights and hotels for colleagues
• Taking notes in the weekly management meetings
• Typing memos to relevant customers who needed to attend various meetings
• Copy typing
• Setting up conference rooms for various functions and training days
• Updating and keeping a log of everybody's actions e.g
• Meetings that they needed to be in, and making them aware
• Booking lunches for all the conferences held.

diploma - North Oxfordshire College (2013 - 2013)

Student Social Worker - Ruskin College Oxford (2010 - 2010)