Natasha Tyner-Lewis

Love new challenges, active Mom and loving to grow my career.

Account Executive - PiiComm Inc. - Alfred, ON

(2025-12)

• Manage high-value client accounts, acting as the primary strategic interface and face of the business.
• Identify target customer needs, pain points, and operational desires to match and recommend custom product and service ecosystems.
• Oversee client satisfaction metrics and handle advanced escalation pathways with immediate, high-impact solutions.
• Utilize specialized software infrastructure to track client communications, coordinate accounts, and optimize business outreach.

Customer Success Representative / Team Lead - PiiComm Inc. - Alfred, ON

(2018-08 - 2025-12)

• Handled complex customer complaints by providing immediate solutions within strict time limitations to guarantee high satisfaction levels.
• Learned and mastered internal software systems to efficiently communicate data and resolve cross-department challenges.
• Prepared daily workloads for staff and coordinated the strategic daily allocation of duties across the team.
• Mentored, onboarded, and trained junior and newly hired personnel to elevate service capabilities.
• Monitored and reported on standard operating procedures and performance targets.
• Arranged and chaired daily team meetings focused directly on operational targets and collaborative objectives.
• Collaborated closely with colleagues across departments to comprehensively address and resolve client inquiries.

Human Resource Administrator - Fortress Security Services - Trinidad and Tobago

(2012-01 - 2014-01)

• Sourced qualified candidates and CVs across diverse channels, including references, job portals, and internal databases.
• Conducted comprehensive HR interviews to assess candidate suitability and verify specific job requirements.
• Managed end-to-end administration for payroll, organizational compensation structures, and employee benefits.
• Monitored and managed incoming corporate communications, routing high-volume calls to appropriate internal departments.

Diploma - Employee Relation Officer - Penn Foster School (2021-06)

Bachelor of Arts - Business Administration - Concordia University (2003)

Undergraduate Coursework - Fitness and Nutrition - Penn Foster School