Account Executive - PiiComm Inc. - Alfred, ON
(2025-12)
- Manage high-value client accounts, acting as the primary strategic interface and face of the business.
- Identify target customer needs, pain points, and operational desires to match and recommend custom product and service ecosystems.
- Oversee client satisfaction metrics and handle advanced escalation pathways with immediate, high-impact solutions.
- Utilize specialized software infrastructure to track client communications, coordinate accounts, and optimize business outreach.
Customer Success Representative / Team Lead - PiiComm Inc. - Alfred, ON
(2018-08 - 2025-12)
- Handled complex customer complaints by providing immediate solutions within strict time limitations to guarantee high satisfaction levels.
- Learned and mastered internal software systems to efficiently communicate data and resolve cross-department challenges.
- Prepared daily workloads for staff and coordinated the strategic daily allocation of duties across the team.
- Mentored, onboarded, and trained junior and newly hired personnel to elevate service capabilities.
- Monitored and reported on standard operating procedures and performance targets.
- Arranged and chaired daily team meetings focused directly on operational targets and collaborative objectives.
- Collaborated closely with colleagues across departments to comprehensively address and resolve client inquiries.
Human Resource Administrator - Fortress Security Services - Trinidad and Tobago
(2012-01 - 2014-01)
- Sourced qualified candidates and CVs across diverse channels, including references, job portals, and internal databases.
- Conducted comprehensive HR interviews to assess candidate suitability and verify specific job requirements.
- Managed end-to-end administration for payroll, organizational compensation structures, and employee benefits.
- Monitored and managed incoming corporate communications, routing high-volume calls to appropriate internal departments.
