Navdeep Mattu

Highly motivated and enthusiastic candidate eager to join the industry. I am passionate about delivering outstanding customer service, handling financial transactions with precision, and building trust with every client interaction. I am committed to contributing positively and growing within your organization.

Tenant placement specialist - Home for you inc - Brampton, ON

(2024-05)

• Managed full-cycle tenant placement operations for 30+ tenants per month
• Conducted financial screening, income verification, credit checks, and risk assessment of applicants
• Handled cash transactions up to $8,000+ monthly, including deposits, rent collection, and reconciliations
• Built and maintained relationships with landlords, property owners, and housing programs (including Peel Region & shelters)
• Negotiated lease terms and facilitated tenant-landlord agreements
• Prepared, reviewed, and processed lease agreements and legal documentation
• Oversaw property operations, ensuring compliance with housing regulations and standards
• Coordinated property showings, inspections, and move-ins/move-outs
• Managed maintenance requests and vendor coordination, ensuring timely issue resolution
• Maintained accurate records of tenant files, payments, and contracts
• Handled client communication, resolving disputes and ensuring high customer satisfaction
• Marketed available rental units through online platforms and direct outreach
• Generated leads and matched tenants to suitable housing based on needs and qualifications
• Ensured compliance with local housing laws, policies, and documentation requirements
• Managed administrative duties including scheduling, document handling, and data entry
• Built and scaled operational processes to improve efficiency and service delivery

Business Development Coordinator - Yournesta Financial - Bolton, ON

(2025-06 - 2025-09)

• Coordinated directly with executive founder to manage daily schedules, appointments, and client meetings
• Handled full-cycle client onboarding and recruitment coordination for new agents and team members
• Managed and executed all social media platforms, including content creation, posting, and engagement tracking
• Generated and nurtured leads through outreach, follow-ups, and pipeline management
• Maintained and updated CRM systems, ensuring accurate tracking of client interactions and deal progress
• Assisted in mortgage file preparation, document collection, and client communication
• Coordinated internal operations between departments to improve workflow efficiency
• Scheduled and organized consultations, strategy calls, and closing meetings
• Supported marketing campaigns and brand development initiatives
• Handled administrative duties including emails, documentation, and data entry
• Built relationships with clients, agents, and partners to support business growth
• Assisted in compliance and document verification processes
• Helped streamline processes to improve operational efficiency and client experience

Part-time office administrator - Bolton alignment - Bolton, ON

(2024-06 - 2025-06)

• Processed payroll for drivers and staff, ensuring accuracy and timely payments
• Managed employee records, timesheets, and payroll documentation
• Handled full-cycle administrative duties including scheduling, filing, and office coordination
• Coordinated dispatch communication between drivers, management, and clients
• Maintained and organized invoices, billing records, and financial documentation
• Assisted with accounts receivable and payable tracking
• Scheduled deliveries, pickups, and driver routes to support daily operations
• Managed incoming calls, emails, and customer service inquiries
• Ensured compliance with transportation regulations and company documentation standards
• Prepared reports, logs, and internal documents for management review
• Assisted in onboarding new drivers and staff, including documentation and file setup
• Resolved operational issues and supported problem-solving in fast-paced situations
• Implemented organizational systems to improve workflow efficiency

Secretary's Assistant - Saputo Dairy inc. - Vaughan, ON

(2023-12 - 2024-05)

• Provided full administrative support to office staff and management
• Managed daily scheduling, calendars, and appointment coordination
• Handled incoming calls, emails, and front-desk communication professionally
• Organized and maintained company records, files, and confidential documents
• Assisted with data entry, document processing, and database updates
• Prepared and formatted reports, correspondence, and internal documents
• Coordinated communication between departments and external partners
• Managed office supplies inventory and placed orders when required
• Assisted with meeting coordination, including booking rooms and preparing materials
• Maintained accurate record-keeping systems for easy access and compliance
• Supported HR-related tasks such as onboarding paperwork and employee records
• Assisted in handling invoices, basic accounting tasks, and expense tracking
• Ensured smooth day-to-day office operations by supporting multiple team members
• Handled confidential information with professionalism and discretion
• Provided general administrative assistance to improve workflow efficiency
• Adapted to fast-paced environments and handled multiple priorities simultaneously

Legal/assistant Co-op - RRM LAW - BRAMPTON, ON

(2022-09 - 2023-06)

• Assisted with preparation, organization, and filing of legal documents and case files
• Maintained accurate and confidential client records and documentation systems
• Provided general administrative support including data entry, scanning, and document management
• Managed and supported daily social media activity, including content posting and audience engagement
• Created and edited social media content to improve firm visibility and online presence
• Monitored engagement metrics and assisted in improving content performance and reach
• Handled front-desk support tasks, including answering calls and directing client inquiries
• Scheduled appointments and assisted with calendar management for legal staff
• Coordinated internal communication between team members to support workflow
• Assisted with drafting basic correspondence and organizing legal paperwork
• Maintained professionalism when handling sensitive and confidential legal information
• Supported office operations in a fast-paced legal environment
• Developed strong attention to detail through document review and accuracy checks
• Learned and followed legal office procedures and compliance standards

Sales Associate - Seal CANADA inc. - BRAMPTON, ON

(2022-03 - 2022-08)

• Conducted door-to-door sales outreach to generate new residential clients
• Presented and explained driveway sealing and outdoor redevelopment services to homeowners
• Built rapport quickly with customers and handled objections in real-time
• Generated and qualified sales leads through direct engagement and neighborhood canvassing
• Delivered clear and persuasive sales pitches tailored to customer needs
• Scheduled appointments for estimates, services, and follow-ups
• Negotiated pricing and closed sales agreements on-site
• Maintained accurate records of leads, customer interactions, and completed sales
• Collected deposits and handled cash and payment transactions securely
• Collaborated with team members to achieve daily and weekly sales targets
• Conducted basic property assessments to recommend appropriate services
• Provided excellent customer service to maintain client satisfaction and referrals
• Followed up with customers to confirm appointments and ensure service completion
• Represented the company professionally while working independently in the field
• Adapted sales strategies based on customer feedback and market conditions
• Assisted in promoting seasonal offers and marketing campaigns

Office Administrator - Century 21 Real Estate Inc - Brampton, Ontario

(2026-01 - 2026-05)

• Answered phone calls and managed inquiries from customers and vendors.
• Processed invoices, payments, and incoming and outgoing mail.
• Answered phones professionally while providing accurate information about company products or services.
• Managed daily office administration and supported real estate agents, brokers, and management staff in a fast-paced brokerage environment
• Coordinated client communications through phone, email, and in-person interactions while maintaining professional customer service standards
• Scheduled appointments, property showings, meetings, inspections, appraisals, and client consultations
• Prepared, reviewed, organized, and maintained real estate files, agreements, offers, leases, disclosures, and transaction documentation
• Assisted with MLS listings, listing updates, data entry, property marketing, and document uploads through systems such as MLS, Matrix, Lone Wolf, BrokerWolf, Skyslope, and CRM platforms
• Utilized Microsoft Word, Excel, Outlook, Adobe Acrobat, Google Workspace, DocuSign, Authentisign, and various real estate transaction management systems
• Coordinated communication between realtors, clients, mortgage brokers, lenders, lawyers, appraisers, and financial institutions throughout transaction processes
• Collected, reviewed, and organized mortgage and financing documents including income verification, bank statements, identification, credit-related documents, employment letters, tax returns, and supporting underwriting documentation
• Assisted with mortgage brokerage administrative tasks, appraisal coordination, underwriting support, and file preparation for lender submission
• Maintained confidential client records and ensured accuracy and compliance of all documentation and office files
• Handled reception duties, filing, scanning, digital document management, bookkeeping assistance, and office supply management
• Supported transaction coordination, monitored deadlines and conditions, and ensured timely completion of administrative requirements for closings

Business Administration in Accounting - Accounting - Humber College

Castebrooke Secondary School