Naz Jones

Patient-focused Medical Office Administrator and Healthcare Professional with over 10 years of experience in medical administration, patient coordination, rehabilitation services, customer service, and healthcare documentation. Extensive experience scheduling appointments, conducting patient intake, maintaining electronic medical records, processing insurance and WSIB documentation, coordinating care among multidisciplinary teams, and delivering exceptional patient service. Recognized for strong organizational skills, attention to detail, professionalism, and the ability to manage multiple priorities in fast-paced clinical environments.

Case Manager / Rehabilitation Support Worker - E-Clinic United Health

(2022-01)

• Conduct patient intake assessments and collect relevant medical and insurance information.
• Coordinate appointments, treatment schedules, and follow-up services for patients recovering from motor vehicle accidents.
• Liaise with physicians, therapists, pharmacists, insurers, legal representatives, and family members.
• Maintain accurate patient records, treatment documentation, progress reports, and clinical correspondence.
• Ensure exceptional client service while supporting efficient patient flow and continuity of care

Medical Administrative Assistant - iScope Concussion and Pain Clinic

(2021-01 - 2022-12)

• Greeted and registered patients while ensuring a positive and professional clinic experience.
• Scheduled, confirmed, and coordinated appointments for multiple healthcare practitioners.
• Managed incoming calls, patient inquiries, messages, referrals, and follow-up communications.
• Processed medical reports, clinical notes, OCF forms, and WSIB documentation.
• Maintained electronic patient records and ensured confidentiality of medical information.
• Assisted with clinic operations, patient preparation, inventory management, and administrative support.

Receptionist / Rehabilitation Therapist - Neurological Institute of Ontario (Bayshore HealthCare)

(2013-01 - 2021-12)

• Supported client intake, scheduling, documentation, and discharge processes.
• Maintained daily records, data collection, medication documentation, and progress tracking.
• Coordinated services between clients, families, and healthcare professionals.
• Delivered high-quality customer service while managing multiple priorities in a healthcare setting.

Medical Office Administrator Diploma - Medix College (2021-12)

Advanced Ontario Diploma - Community and Justice Studies - Sheridan College (2010-12)