Nazish Mirza

Organized professional with experience in recruitment, HR and payroll support, client services, and operations. Skilled in coordinating hiring activities, maintaining confidential records, supporting employees, preparing reports, and solving problems in busy, diverse workplaces. Brings strong communication, analytical, and service-coordination skills.

Human Resources Support – Recruitment & Payroll - Amazon Fulfillment Centre - Ajax, ON

(2026-06 - 2026-11)

• Supported recruitment and onboarding administration, including candidate communication, interview scheduling, and hiring documents.
• Assisted with timekeeping and payroll-related inquiries by checking attendance information and escalating discrepancies.
• Maintained confidential employee records and responded to hiring, onboarding, and workplace-policy questions.
• Assisted employees with benefit enrollment questions, eligibility information, and referrals to the appropriate HR benefits team.
• Coordinated with HR staff and operational leaders on staffing needs and timely employee communication.

Process Guide – Outbound - Amazon Fulfillment Centre - Ajax, ON

(2021)

• Coordinated daily outbound workflows with managers and Process Assistants to meet quality and productivity targets.
• Coached associates on procedures and helped resolve operational issues in a high-volume environment.
• Prepared daily quality reports, reviewed performance data, and suggested practical process improvements.
• Communicated priorities and supported safe, accurate, and efficient team operations.

Client Services Coordinator - Reliance Limited Partnership - Toronto, ON

(2020 - 2025)

• Assessed client needs, coordinated services, and managed high-volume inquiries and confidential records.
• Supported employee relations concerns, workplace accommodations, and fair conflict resolution.
• Assisted with inclusive workplace policies and collaborated across teams to resolve service issues.

Client Services Worker - Pickering Islamic Centre - Pickering, ON

(2020 - 2022)

• Connected individuals and families to local programs, services, and community resources.
• Worked with service providers and maintained accurate, confidential case notes.
• Supported inclusive community initiatives and offered culturally sensitive client assistance.

Client Support & Operations Coordinator - General Motors - Oshawa, ON

(2018 - 2019)

• Coordinated administrative and operational activities to support timely service delivery.
• Assisted staff with process changes, tracked outcomes, and maintained accurate records.

Patient Services Coordinator - Civil Hospital - Jhelum, Pakistan

(2006 - 2009)

• Assisted patients and families with care coordination, appointments, and access to community resources.
• Worked with physicians and hospital staff to address patient concerns and support follow-up services.
• Maintained confidential records and provided respectful support to vulnerable and diverse patients.

School Program Support - Valley Farm Elementary School - Pickering, ON

(2014 - 2016)

• Helped coordinate school events and supported communication between families and staff.

Community Volunteer - PRIDE Toronto - Toronto, ON

(2014)

• Supported community events, attendee communication, and inclusive participation.

Certificate - Human Resources and Labour relations - Athabasca University

Data Analysis Certification - Correlation One (2023)

Master of Computer Science - Software Engineering - International University (2006)

Bachelor’s Degree - Computer Science - Allama Iqbal University (2000)