Negusi Tafari

Reliable operations and customer service professional with experience in traffic monitoring, incident response and logistics. Recently completed Medical Laboratory Assistant training and a clinical placement at LifeLabs, including venipuncture, ECG recordings and specimen handling. Brings strong attention to detail, clear communication and a patient-focused approach.

Medical Laboratory Assistant Student at LifeLabs (2026-08 – 2026-09)

• Checked in patients, verified identification against requisitions and reviewed test collection requirements.
• Performed supervised adult venipuncture, explained collection steps and adapted communication to support anxious or first-time patients.
• Prepared patients, performed ECG recordings and checked tracing quality according to clinic procedures.
• Labelled, sorted and handled blood and urine specimens, verifying patient and sample identification.
• Entered patient demographics and requisition details into LifeLabs systems while protecting confidentiality.
• Communicated with patients and laboratory staff and followed infection-prevention, safety and documentation procedures.

Traffic Operations Centre Operator at Arcadis — City of Toronto (2024-07 – 2026-03)

• Monitored real-time traffic and safety systems to identify incidents, hazards and abnormal conditions.
• Recorded incidents and response actions in digital systems and followed established escalation procedures.
• Communicated incident details clearly to emergency services, contractors and internal teams to coordinate rapid response.

Sales and Marketing Representative at Bell (2022-08 – 2022-12)

• Explained residential telecommunications services and addressed customer questions and concerns.
• Updated customer records and sales leads in Salesforce CRM and troubleshot service issues.

AM Sorter at Purolator (2021-02 – 2022-02)

• Unloaded, scanned and sorted freight, routing assigned shipments off conveyor belts for loading.
• Counted and documented shipments; coordinated with couriers and lead hands under safety procedures.

Administrative Coordinator at Single Women In Motherhood (2020-01 – 2021-01)

• Supported events, volunteer recruitment, community communications and Toys for Tots applications and eligibility reviews.
• Handled point-of-sale transactions and cash at the London's Got Talent community fundraising event.

Medical Laboratory Assistant Program – Oxford College of Arts, Business and Technology (2026-09)