Neha Khawer

Highly detail-oriented Administrative & Operations Specialist with extensive experience driving boutique administration, executive calendar coordination, service intake operations, and client record management across financial and project environments. Proven track record in scheduling high-priority appointments, tracking inventory and repair logs, reconciling daily balances, and maintaining strict confidentiality. Adept at delivering white-glove client service, optimizing back-office workflows, and supporting boutique operations in high-service luxury environments.

Early Stage (ESOP) Associate - Collections - BMO (via Spectraforce) - Mississauga, ON

(2025-09)

Manage high-accuracy administrative operations and client communication channels within a regulated financial environment, ensuring 100% data integrity and strict confidentiality.

• Audit confidential client accounts, financial documentation, and operational logs daily, resolving back-office discrepancies with high attention to detail.
• Coordinate master schedules and cross-departmental communications using Microsoft Outlook and Teams to streamline client inquiry workflows.
• Maintain structured electronic filing systems and accurate central databases to ensure swift retrieval of compliance records.

Administrative & Financial Operations Specialist - Money Mart - Brampton, ON

(2024-09 - 2025-08)

Led front-office administrative processes, greeting VIP clients, handling high-volume inquiries, and directing walk-ins to appropriate service specialists.

• Reconciled daily financial transactions, POS system logs, register cash balances, and boutique operational expenses with zero-variance accuracy.
• Oversee service intake paperwork, customer record updates, and office inventory supply reordering to maintain seamless day-to-day operations.
• Enforced strict compliance, data protection, and anti-fraud operational protocols while maintaining high-touch, professional client relationships.

Project Administrator - Archisystem INC - Brampton, ON

(2024-02 - 2024-08)

Directed boutique administrative workflows, managing executive appointment calendars, meeting arrangements, and client consultation bookings.

• Managed client intake records, service logs, and vendor contracts, ensuring all digital folders and physical archives remained up-to-date and compliant.
• Audited vendor invoices, purchase orders, and office expense receipts prior to executive approval, maintaining immaculate financial audit trails.

Project Administrator - EA Consulting Pvt. Ltd. - Karachi, Pakistan

(2021-07 - 2024-01)

Executed end-to-end administrative coordination across multi-department teams, managing master calendars, executive travel, and event scheduling.

• Processed client intake requests, tracked project deliverables, and facilitated clear communication flow between external clients and internal specialists.
• Upheld strict discretion and standards of confidentiality regarding high-profile business transactions, legal contracts, and client profiles.

Project Administrator - ICON Architects And Engineers - Karachi, Pakistan

(2020-10 - 2021-06)

Managed administrative logistics, team schedules, and project milestone tracking to ensure seamless execution of daily operational goals.

• Maintained secure digital document repositories and organized client intake documentation to eliminate workflow bottlenecks.

Bachelor of Architecture and Planning - Architecture and Planning - NED University of Engineering and Technology (2020-12)

BUILD Certificate - Building Unbiased & Inclusive Workplaces - Toronto Metropolitan University (TMU) (2024-07)

Google Project Management Professional Certificate - Project Management - Coursera (2025-12)