Neville Rushagisha

Participate in procurement management Carry out budget monitoring and resource tracking Prepare financial reports

Customer Experience Manager - Corporation Cité joie - Ville de Québec, QC

(2024-01 - 2025-12)

• Participate in procurement management
• Carry out budget monitoring and resource tracking
• Prepare financial reports
• Handle complaints
• Ensure positive resolution
• Maintain a high-quality customer experience
• Contribute to various administrative tasks
• Manage calendars and reservations
• Allocate resources across 5 pavilions
• Welcome English-speaking American clients and partners
• Answer calls for 5 different departments
• Direct callers to the appropriate service

Respite Program and Vacation Camp Coordinator - Corporation cité joie - Ville de Québec, QC

(2023-05 - 2024-08)

• Assist the Operations Director in preparing meetings
• Write meeting minutes
• Prepare reports
• Ensure rigorous administrative file management for participants in the respite program and summer vacation camps
• Oversee program logistics
• Organize schedules and resources

Humanitarian Projects Coordinator & Head of Youth Department - Croix-Rouge du Burundi - Bujumbura

(2020-07 - 2022-10)

• Manage relationships with international partners (European Union, World Food Programme)
• Oversee project budget management and produce quarterly financial and narrative reports
• Train and coordinate a team of more than 200 volunteers
• Manage and update the volunteer database

Bachelor's Degree - International Relations and Diplomacy - St Lawrence university (Kampala, Uganda) (2015-09 - 2018-11)

Certificate - Crisis Management and Emergency Situations - Galilée international management Institute (2021-05 - 2021-06)

Certificate - International Humanitarian Law - Croix-Rouge Belgique (2020-05 - 2020-06)