Houzefatou Oloufade

Results-driven Project Coordinator and Administrative Professional with over 10 years of experience supporting healthcare, customer service, sales, and administrative operations. Proven expertise in project management, stakeholder engagement, customer relationship management, data analysis, and multilingual communication. Adept at coordinating multidisciplinary teams, improving operational efficiency, and delivering high-quality support in fast-paced environments.

Passionate about driving organizational success through professionalism, problem-solving, and exceptional service.

Virtual Assistant & Customer Service Representative at ONICALL & LUCEO CONNECT (2026 – Present)

• Scheduled appointments with prospective clients
• Promoted and sold Google Business Profile optimization services
• Conducted outbound prospecting and lead generation

Project Manager and Coordinator of the Deafness Screening Follow-up Center at Study and Research Group on Deafness in Benin (GERES.BE) (2023 – 2025)

• Coordinated operations across multiple neonatal hearing screening centers, ensuring timely reporting and improved workflow efficiency
• Supervised data quality control and secure transfer of screening information
• Conducted follow-up calls with families, improving appointment attendance and continuity of patient care
• Raised awareness among families on the importance of early hearing screening and intervention
• Provided technical support to screening staff, including troubleshooting equipment and user account issues
• Managed, consolidated and maintained screening databases while resolving data discrepancies
• Produced performance indicators and analytical reports for screening centers
• Organized coordination meetings with healthcare professionals and project partners
• Planned maintenance and technical support interventions for medical equipment
• Supported program administration and operational coordination
• Prepared official correspondence, briefing notes and monthly communications
• Collected, compiled and disseminated monthly live birth statistics
• Produced quarterly performance reports supporting strategic decision-making for project stakeholders
• Translated administrative, technical and medical documents (French ↔ English)
• Provided consecutive interpretation during meetings with international partners
• Coordinated logistics and follow-up activities for cochlear implant beneficiaries

Telemarketer and Customer Service Advisor at VIPP INTERSTIS BENIN (2020 – 2023)

• Conducted outbound sales and customer prospecting
• Delivered customer support and after-sales services
• Built and maintained long-term customer relationships
• Implemented customer retention strategies

Executive Secretary at SEDJRO PHARMA BENIN (2016 – 2019)

• Managed administrative documentation and data entry
• Assisted in organizing meetings and seminars
• Supervised office inventory and supplies
• Managed petty cash operations

Accounting Intern at ICARUS BENIN (2017 – 2017)

• Processed accounting entries and financial records
• Assisted with payroll administration
• Maintained accounting journals (cash, bank, payroll and inventory)
• Prepared tax declarations

Teacher at NGO Benin Bilingue (2017 – 2017)

• Taught English language courses at Nursery and primary schools

Intern at SIA N'SON MICRO-FINANCE (2016 – 2016)

• Preparing customer credit files
• Visiting customers
• Customer follow-up

Sales Manager at FELICITE DIVINE (2015 – 2016)

• Sales management
• Carried out Mobile Money operations
• Provided commercial advice to customers

Bachelor's Degree in Accounting, Management Control and Auditing – Higher Institute of Expertise and Management (ISEG) (2023 – 2024)

Bachelor's Degree in Internal Audit and Management Control – International Polytechnic University Dr.

Obiang Nguema

Mbasogo of Benin (UPIB) (2013 – 2016)

Bachelor's Degree in English, Option: Bilingual Translation – University of Parakou (2013 – 2016)

Baccalaureate in Science Series D – General Education Secondary School (2006 – 2013)