Nicholas Ricci

Disciplined and motivated graduate with a background in Paralegal Studies and Protection, Security & Investigations. Strong interest in bylaw enforcement, with training in legal research, investigative techniques, and conflict management. Experienced in fast-paced public environments requiring professionalism, accountability, and strong communication. Actively pursuing a career in bylaw enforcement or policing.

Cash & Stock Associate at LCBO (2023-05 – Present)

• Managed high-volume customer interactions in a regulated retail environment
• Maintained professionalism and composure in high-pressure situations
• Ensured compliance with store policies and safety procedures
• Handled cash transactions accurately and reconciled register balances
• Assisted with inventory management, stock replenishment, and store organization
• Refused alcohol sales when legal requirements were not met, demonstrating professionalism and sound judgment under pressure
• Responded to security breaches and shoplifting incidents by monitoring suspects, reviewing CCTV footage, archiving video evidence, and completing detailed incident reports

Grocery Clerk at Visconti's No Frills (2021 – 2024)

• Supervised and supported a team of up to five staff during shifts
• Delegated tasks to maintain efficient store operations
• Resolved customer concerns professionally while maintaining a calm and respectful approach
• Maintained an organized and safe work environment
• Identified and responded appropriately to policy violations and safety concerns
• Managed multiple responsibilities in a fast-paced setting

Diploma in Protection, Security, and Investigations – Humber Institute of Technology & Advanced Learning (2024 – 2026)

Education in Paralegal Studies – Humber Institute of Technology & Advanced Learning (2021 – 2023)