Nicholus Demers

Bilingual customer service professional with experience in banking, client support, and high-volume service environments. Skilled in handling client inquiries, resolving issues, and providing clear guidance on financial and service-related matters. Strong communicator with attention to detail, professionalism, and the ability to work efficiently under pressure while maintaining compliance and confidentiality.

Ticket Agent / Customer Service Representative at Coach Canada / Megabus (2023-06 – Present)

Provide front-line customer service in a high-volume environment.

• Assist customers with bookings, schedules, and travel information
• Resolve complaints and service issues professionally
• Coordinate with operations and dispatch teams
• Handle cash transactions and daily reporting
• Perform opening/closing procedures and maintain service accuracy

Business Banking Advisor at Royal Bank of Canada (2022-01 – 2023-03)

Supported personal and business clients with banking products and services.

• Identified client needs and provided appropriate financial solutions
• Assisted clients with digital banking tools and online platforms
• Managed confidential financial information with accuracy and compliance
• Maintained strong client relationships through consistent communication
• Collaborated with internal departments to resolve client issues

Supervisor / Sales Associate at Party Stuff (2016-08 – 2017-01)

Managed daily operations and customer service support.

• Assisted customers with product selection and inquiries
• Handled cash transactions and inventory control
• Trained new employees on procedures and service standards
• Resolved customer concerns and ensured positive experiences

Diploma in Swedish Massage – IKRA Academy

Certificate in Life Coaching – Transformation Academy

Diploma in Carpentry – Red River College

High School Diploma – St. Paul's Collegiate Institute