Assistant Store Manager at Starbucks (2025-05 – Present)
- Assisting store manager with day-to-day operations
- Ensure partners are following proper procedures to deliver excellent customer service
- Communicate updates to policies, training plans, and standard gaps to partners
- Enforce sanitary and food handling practices
- Conduct regular business analysis (Sales growth, profit and loss, waste management)
- Hire and create training plans for new employees
- Develop and implement inventory organization
- Build store schedules around partner availability while achieving business needs
- Conduct safety audits and ensure compliance to ensure a safe and clean work environment
- Create product spreadsheets to track inventory movement
- Assist in partner development by conducting growth plans with developing employees
Shift Supervisor at Starbucks (2020-11 – 2025-05)
- Delegate and lead team to complete store operations
- Peer coaching and mentoring to promote organizational goals
- Problem solving using Starbucks initiatives
- Utilize communication platforms to prioritize activities
- Build customer focused culture
- Motivate team to provide elevated customer service
- Organize and ensure inventory standards
- Promote atmosphere to uphold the Starbucks Experience
- Organize and execute store events (eg. Shoreline Clean-up, Seasonal Roll-out)
- Ensure effectiveness of current processes
- Following cash handling safety procedures
- Additional tasks as required
Barista at Starbucks (2020-08 – 2020-11)
- Taking food and beverage orders
- Preparing food and beverages
- Providing excellent customer service
- Cleaning up the store front and back of house
- Processing bills and taking payments
- Opening and closing the store
Shift Supervisor at Wired Monk coffee bistro (2018-11 – 2020-03)
- Leading my coworkers to provide exceptional customer service
- Ensure store operations met management standards
- Managing inventory
- Taking food and beverage orders
- Preparing food and beverages
- Providing excellent customer service
- Cleaning up the store front and back of house
- Processing bills and taking payments
- Opening and closing the store
- Managing deposits
Supervisor at Memphis Blues Barbeque Restaurant (2016-10 – 2018-11)
- Handling guest concerns with the support of the management team
- Taking food and beverage orders
- Answering menu and beverage inquiries
- Explaining daily features
- Placing orders with kitchen- Running food to tables. - Quality checks- Processing bills and taking payment
- Daily and Weekly clean-up
- Prep cooking
- Closing and handling cash at the end of night
- Prepare, pour, and serve alcoholic beverages
