Nicky Bartsch

Entry-level IT support candidate with a completed SAIT Software Development Certificate and hands-on projects in Windows troubleshooting, ticket documentation, PowerShell, and Power BI. Brings 7+ years of customer service and operations experience, including team supervision. Currently studying for CompTIA A+.

Bakery Supervisor at Calgary Co-op (2024-10 – Present)

• Resolve escalated operational issues, prioritize daily work, and communicate blockers to management in a high-volume service environment.
• Create and maintain process manuals and onboarding documentation to support staff training and consistent procedures.

Bakery Utility Clerk at Calgary Co-op (2017-08 – 2024-10)

Certificate in Software Development – Southern Alberta Institute of Technology (SAIT) (2024)