Nicole Cho

A recent graduate from Dalhousie University with over 5 years of experience in customer services, seeking employment with a company to grow professionally and personally together.

An individual who is always inspired to learn new things and achieve higher goals.

Bione Restaurant, Halifax — Manager

May 2022 – Aug 2023 (1 year 3 months)

• Trained new servers to improve customer service quality.
• Assessed staffing requirements and prepared work schedules.
• Participated in recruitment projects and fulfilled hiring needs efficiently.
• Was Responsible for job advertisement, CV screening, phone interviews, interview arrangement and supporting other recruitment processes.
• Resolved customers’ questions and grievances in a professional manner.

HearMe, Remote — Student Internship

May 2021 – Sep 2021 (4 months)

• Gave one-to-one active listening support to users and empathetic feedback.
• Attended weekly meetings to suggest improvements and analyzed reports.

St. Vincent’s Nursing Home, Halifax — Nutrition Services Utility Worker Apr 2016 – Apr 2020 (4 years)

• Prepared meals/desserts according to the resident’s diet as assigned by a dietitian, also reflected the patient’s requests and allergies.
• Attend annual in-services for WHMIS, Fire Safety; re-certify Food Handlers certification and First Aid/CPR, as required.

Centerplate, Halifax — Cashier

Sep 2014 – Apr 2015 (8 months)

• Provided a positive customer experience with fair, friendly, and courteous service & Resolved customer issues and questions.
• Registered sales on a cash register by scanning items, itemizing, and totalling customers’ purchases.

VOLUNTEER experience 

Central Library, Halifax — Teen Program Assistant

Sep 2014 – Jun 2015 (10 months)

• Volunteered with groups and organizations to help make measurable differences for program recipients.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Developed monthly schedules and assignments for volunteer staff.

Dalhousie University Sep 2017-Apr 2023

BA Double Major in Economics and International Development Studies