Technical Support Technician.
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Hello! i'm a technical support technician! as you can probably imagine i work quite well with technology and can adapt quickly to new kinds as well.
here's a little summary :
Bilingual (fluent in both English and French)
Patience when assisting others with technology related issues.
Natural ability to understand computers and computer components as well as electronic accessories
Great communication skills – group dynamics, constructive criticism, clear explanations
Rogers Communications: call centre in Moncton NB. technical support department. (Feb 4 2019-Nov 27 2020): Duties: Repairing Internet and Cable services, modifying Modems to suit needs, educating on Technology
Framestore: System Support Technician. Montreal QC (August 2021-May 2022):
Duties: Repairing user machines, hot swap storage server drive replacements, assisting with issues, storage bucket adjustments, peripheral malfunction assistance, re imaging and upgrading user machines, software diagnosis and repair, work vpn assistance/setup/repair., wfh setup assistance
Dneg: technical support, Montreal QC (May2022 -Current):
Duties: VM repair/imaging/troubleshooting/assigning, Physical Machine troubleshooting, Vlan networking/ patching, Zero client and thin client setup/troubleshooting/imaging, vpn creation and installation, projector diagnosis, MacOS (mac mini & macbook air/pro) troubleshooting and imaging. As well as training/assisting new tech team members.
St Lawrence College: game programming (2016-2018)
