Nima Nafezi

Optical lab and operations professional with hands-on experience entering, ordering, receiving, tracking, and verifying eyewear jobs in a clinical optical lab environment. Practical experience with lens suppliers including ZEISS, Hoya, and KW, and familiarity with lens specifications, coatings, frame/lens coordination, redo troubleshooting, supplier follow-up, and production-ready order details. Recently graduated from University of Waterloo with Management Sciences and Data Analytics, bringing an operations mindset, strong attention to order accuracy, and clear lab communication to optical production workflow roles.

Motivated to contribute to ZEISS because of its technology-driven reputation in optics, precision, and quality.

Optical Technician / Lab Assistant at Family Eyecare Centre (2022-11 – 2024-08)

• Managed daily optical lab job workflow, including entering, updating, ordering, receiving, and tracking patient eyewear jobs in the clinic/lab system.
• Placed and followed up on lens orders and supplier communication with ZEISS, Hoya, and KW to support accurate and timely job completion.
• Reviewed prescriptions, lens design/material/coating details, frame information, and supplier notes before jobs moved through lab processing.
• Received and verified incoming lenses, jobs, and completed orders against prescriptions, order details, and supplier information.
• Communicated clear lab notes and supplier instructions to reduce order errors, rework, and delays.
• Supported redo troubleshooting, damaged/replacement lens follow-up, and technical issue resolution with suppliers and internal staff.
• Performed manual lensometry, final quality checks, blocking, edging, mounting, adjustments, repairs, and optical troubleshooting.

Optical Assistant / Customer Service Representative at Hudson's Bay Optical (2022-03 – 2022-11)

• Supported customers and patients with frame selection, lens options, prescription interpretation, measurements, order details, adjustments, repairs, and aftercare.
• Maintained accurate customer and order information while supporting a busy retail optical environment.

Quality Inspector at Versocet Solutions Inc. (2019-10 – 2020-03)

• Inspected returned mobile devices for visible and functional defects, classified issues, and maintained accurate inspection records in a fast-paced environment.

Production Planner at Imen Pad Automatic Door Systems (2013-03 – 2017-08)

• Supported production planning, order coordination, inventory decisions, pricing support, and communication between sales, production, management, and suppliers.
• Used demand patterns, lead times, and parts/service information to support order-point and workflow decisions.

Master of Management Sciences in Management Sciences – University of Waterloo (2026-06)

Graduate Diploma in Data Analytics – University of Waterloo (2026-06)

Graduate Certificate in Process Quality Engineering – Conestoga College (2019)

MSc in Operations Management – University of Nottingham (2011 – 2013)