Immigration Case Manager
Deloitte -Farrell LLP - Toronto, ON
November 2023 to January 2025
- Draft and review application packages for categories of applications ranging from work permits to Provincial Nominee and Federal permanent resident categories.
- Draft emails, review legal documents, identify, compile, and interpret information for all matters pertaining to Canada. Immigration (Federal PR, TR- work permit, Spousal PR, citizenship);
- Keeping all client data and files updated while maintaining records in CRM systems like INSzoom and ServiceNow.
- Coordinate incoming clients' inquiries and legal documents and distribute them to the responsible immigration attorneys within the firm for further action;
- Review and access electronic case files against correspondence received and flag any potential discrepancies prior to notifying the attorney (status expiry approaching, legal documents expired, etc.).
- Work on improving the efficiency of office procedures by monitoring and following up on email responses from attorneys and ensure that all inquiries are addressed within one business day;
- Providing a positive customer experience and always offering extraordinary service to clients.
Immigration Case Manager
CanApply Immigration Inc - London, ON
March 2023 to June 2023
- Reviewed and processed immigration applications, including temporary visas, work permits, study permits, sponsorship and permanent residency applications
- Assist clients in submitting immigration applications accurately and within specified timelines
- This includes gathering supporting documents, filling out application forms, and ensuring compliance with relevant immigration laws and regulations
- Communicate with clients to obtain necessary information, explain immigration process, and provide updates on their cases
- Respond to client inquiries, addressing concerns and providing guidance throughout immigration process
Immigration Case Manager
Canadim Law Firm - Montréal, QC
May 2021 to March 2023
- Preparing immigration applications including temporary visas, work permits, Citizenship and permanent residency applications
- Independently and effectively managing a high volume of immigration cases under strict deadlines
- Perform substantive and client facing work including drafting email correspondence, letters and documentation to clients and government officials
- Conducting research and leveraging government resources to ensure processes are current and appropriate documents are being used.
- Tracking case progress, informing attorneys of key deadlines and changes in immigration law, and ensuring documents are filed on time.
