Nisha Sherpa

Results-driven Guest Service and Administrative Professional with over 5 years of experience in hospitality and office administration. Proven ability to manage front desk operations, executive support functions, and customer service excellence in fast-paced environments. Recognized for professionalism, strong communication, and problem-solving skills.

Retail Administrative Associate - Appliance Canada - Richmond

(2025-05)

• Provided front desk reception and administrative support.
• Managed customer inquiries and documentation.
• Maintained organized filing and scheduling systems.

Guest Service Executive - Lemon Tree Hotel - Thimphu, Bhutan

(2020-01 - 2023-09)

• Managed guest inquiries, reservations, complaints, and VIP service requests.
• Supervised and trained front desk team members.
• Coordinated with housekeeping and maintenance teams.
• Handled billing, payments, and daily reports using PMS systems.
• Developed and implemented operational strategies to enhance guest satisfaction and service efficiency.
• Managed scheduling for executive meetings, ensuring optimal use of resources and time.
• Maintained comprehensive filing systems, improving document retrieval efficiency by organizing records systematically.
• Supported office operations by managing inventory supplies and ordering materials as needed.
• Implemented process improvements that enhanced administrative efficiency and reduced turnaround times for tasks.

Guest Service Associate - The Den - Bengaluru, India

(2019-01 - 2020-12)

• Performed efficient check-ins and check-outs.
• Assisted guests with reservations and special requests.
• Processed payments and maintained accurate records.
• Resolved guest concerns promptly.
• Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 99%.
• Mentored junior staff on best practices in customer service and hospitality management.

Office Assistant - Tashi Group of Companies - Thimphu, Bhutan

(2018-01 - 2018-12)

• Provided administrative support to senior management.
• Managed phone calls, emails, and correspondence.
• Prepared reports and maintained office documentation.
• Managed daily office operations, ensuring efficient workflow and organization.
• Assisted in scheduling meetings and maintaining calendars for team members.
• Processed incoming correspondence, distributing materials to appropriate departments.
• Coordinated travel arrangements, optimizing logistics for staff movement.

Associate of Arts - Arts - University Canada West (2025-09)