Nitin kumar Vittal

Customer-focused and technically skilled Field Service Technician with over 10 years of international experience in machinery assembly, troubleshooting, equipment maintenance, and customer training. Strong background in electrical and mechanical diagnostics, preventive maintenance, and technical documentation. Known for delivering exceptional customer service, ensuring safety compliance, and improving machine reliability through hands-on solutions and cross-functional collaboration.

Region Lead Field Service Technician - Distinctive Appliances - Ontario

(2023-06)

• Represent the company at customer sites, delivering hands-on installation, service, calibration, and repair of Distinctive Appliances equipment.
• Diagnose equipment malfunctions using multimeters and voltage testers, referencing manuals and technical drawings.
• Train customers on safe equipment usage and maintenance, promoting best practices and reducing service calls.
• Maintain service logs, submit daily work reports, and coordinate closely with the sales team for service-related opportunities.
• Improve service response times and customer satisfaction by implementing preventive maintenance strategies.
• Collaborate with engineering and manufacturing teams to report frequent technical issues and recommend improvements.
• Comply with all safety regulations while managing company assets such as trucks, tools, and field equipment.

Facilities & Maintenance Technician - Pickering Casino - Ontario

(2023-01 - 2023-06)

• Performed electrical and HVAC system maintenance ensuring optimal functionality of all mechanical systems.
• Diagnosed and resolved mechanical and electrical failures to prevent system downtime.
• Handled inspections, preventive repairs, and ensured safety compliance across equipment and facility.

Electrical Appliance Technician - Harvey Norman - Christchurch, New Zealand

(2017-07 - 2022-11)

• Installed, serviced, and repaired home appliances including air conditioners, washers, ovens, and dishwashers.
• Interpreted schematics and manufacturer specifications to accurately diagnose and fix issues.
• Educated customers on proper equipment usage and maintenance, enhancing customer experience and safety.
• Managed spare parts inventory and ensured timely repair resolutions.

Slot Machine Technician - Christchurch Casino - Christchurch, New Zealand

(2014-04 - 2017-07)

• Maintained, repaired, and tested slot machines to ensure proper functioning in a high-demand environment.
• Logged service activity, tracked part usage, and handled technical queries from internal and external clients.
• Followed safety procedures and reported potential hazards, contributing to a safe gaming floor environment.

Postgraduate Diploma in Marketing - Marketing - Royal Business College (2014)

Postgraduate Diploma in Business Administration - Business Administration - Royal Business College (2013)

Bachelor of Commerce - Computers - Osmania University (2011)