Assistant Store Manager at Best Buy (2025-06 – Present)
- Assist in sales and operations recruiting, training, and developing store employees.
- Coach and mentor Sales, Operations and Geek Squad Team leaders for performance and career growth.
- Driving growth by 30% Year over Year in customer base, revenue and profitability
- Oversee streamline daily store operations, including opening and closing procedures.
- Building and maintain strong relationship with vendors and suppliers to secure products at competitive prices.
- Ensure compliance with Best Buy policies and standard operating procedures.
- Support inventory control with District distribution centers, merchandising the products according to Planogram, and maintain the stocks for product availability.
- Collaborate with the Store Manager to create and implement new business plans to build the targets for the Sales and Geek Squad Team.
- Analyze sales data and make recommendations to improve performance with managing budgets and analyzing P&L Statements for overall store performance.
- Promoting diverse hiring practices and create an inclusive, welcoming environment for team and customers.
Team Lead – Sales (Computing and Home Solutions) at Best Buy (2023-07 – 2025-05)
- Overseeing a group of fifteen sales professionals and coached them to meet their goals.
- Achieved monthly sales and service targets, bolstered the store's KPI, and successfully led and mentored the team.
- Closely collaborated with the general manager to develop sales strategies and plans to meet store objectives.
- Delivered outstanding NPS and helped consumers choose products and services in line with Best Buy ideals.
- Displayed a friendly and competent demeanour when responding to requests, complaints, and enquiries from customers.
- By making sure that the products were available and by putting safety precautions in place throughout the store, we were able to give customers a pleasant shopping experience.
- Team that is driven and motivated to assist clients in selecting the ideal good or service.
- To enhance overall performance, the team member received coaching in sales, product knowledge, and customer service skills.
- Provided new hires with training on organization rules and procedures, client relations, and product knowledge
- Attained the "Having Fun While Being the Best" certification.
Senior Apple Advisor (Computing Solutions) at Best Buy (2022-10 – 2023-06)
- Recommending Apple products from iPhones to iPads to MacBook to iMacs providing world-class customer services and technical support.
- Maintaining knowledge of current trends in the Apple Inc. and competitors' offerings
- Developing innovative sales strategies to achieve sales goals.
- Resolving customer complaints in a timely and professional manner to maintain customer loyalty.
- Enhances sales staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
- Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
Certified Advisor (Computing and Home Solutions) at Best Buy (2021-10 – 2022-10)
- Performing all administrative functions of the sale process, including accepting customer payments, opening and closing POS system, balancing register and scheduling bank pick-up service or making daily cash deposits, filing the completed orders, and pulling products from inventory.
- Responsible for opening and closing the department, handling and making decisions independently in assisting customers to resolve issues.
- Ensuring products are always available at the store for customers by receiving and restocking products from the stockroom.
Assistant Operations Manager at Micro InfoTech (2018-06 – 2021-03)
- Mentored team members and peers on project solution design using best practices and technological approaches.
- Administrated CRM Lead Squared with profitable client management and resolved client issues with outstanding performance and achieved 5-star rating for the team.
- Guided the team for giving clean outputs for the services in B2B to the client by identifying the dignified clients by bringing projects to the company.
- Provided feedback to the team members and peers about projects and initiatives that affect or need to be supported by the current operating environment.
- Evaluating with Project Libre software the project's present risks and identifying potential ones then meeting with the board of managers on the biggest threats to the project while making sure team leads are aware of threats that could impact their project.
- Creating a project by building the strategy with analyzing plans and necessary budgets for the client progression.
- Assisted the technical leads to create end-to-end designs that are in demand and that are well documented.
- Defined the operational application support structure that meets the defined IT service levels and standards, and meets or surpasses business and customer expectations.
- Analyzed areas of optimization and improvement to improve solutions, remove risk, and reduce cost for both employees and services.
Assistant Inspection Manager at ARM College of Engineering and Technology (2017-07 – 2018-05)
- Coordinated the schedule of lectures and staff and supervised the Facilities and Equipment Safety Inspectors and assigned clerical staff.
- Scheduled regular college safety inspections and conducts follow-up inspections.
- Investigated and reviewed student accidents track patterns and trends, and prepare reports, which may include site pictures, for the Inspection department of the University.
- Coordinated the site visits and data collection in support of new construction, playground additions or alterations, and rehab work oversees the final inspection of completed projects and submits recommendations of acceptance to the University's inspection team.
- Maintained quality of standards in equipment department including maintenance, operations, repairs, installations, and equipment standards.
