Nizar Alyasin

Skilled IT professional with extensive experience in system administration, technical support, and network management. Proficient in managing Windows, Linux, and VMware infrastructure, providing exceptional customer support, and implementing security protocols. Strong background in troubleshooting, device management, and using remote monitoring tools for effective IT operations. Passionate about optimizing technology solutions, cybersecurity, and virtualized environments.

Microsoft Certified

Identity and Access Administrator Associate with a drive for continuous learning and process improvement,good communication and written skills in English.

IT Systems & Network Administrator 

Internal Office Solutions — Ottawa, ON

May 2023 –Sep 2024

• Install, configure, and deploy Windows servers, workstations, and network equipment (routers, switches, firewalls).
• Respond and troubleshooting alerts received from the system and escalate as required to ensure integrity of the customer’s system. 
• Administer Microsoft Office 365 services (Exchange, SharePoint, Teams, OneDrive), ensuring optimal performance.
• Provide on-site and remote customer support (more than 1000 clients) using Teams, N-able, TeamViewer, and Quick Assist telephone.
• Manage and configure ESXi servers, deploy vCenter Server Appliance, and optimize Unifi network systems for high performance and uptime.
• Apply security policies, conduct audits, and ensure compliance with industry standards.
• Troubleshoot and resolve hardware/software issues on Windows and Linux systems.
• Led team training sessions on Unifi controller software, improving team proficiency by 40%.
• Use RMM tools (N-able, Auvik) for remote monitoring and managing network assets and IT infrastructure.
• Open trouble tickets and on a regular basis, update tickets to reflect actions taken, resolution achieved, or further action required.
• Implement and manage backup systems using Veeam and Cove, ensuring disaster recovery protocols are in place. 
• Create Knowledge Base articles.
• Generate reports and update system documentation for customer installations.
• Working knowledge of supported browsers (IE, Firefox, Safari, Chrome).

D.E Systems — Ottawa, ON

January 2023 – May 2023

• Supported network security setup, including firewall and VPN configuration.
• Follow-up with customer to ensure customer satisfaction with resolution.
• Assisted in conducting application security audits and monitoring security protocols.
• Provided technical support for hardware/software issues in an MS Windows environment.
• Delivered on-site and remote troubleshooting assistance for network and system issues.

ESDC Canada — Ottawa, ON

January 2022 – August 2022

• Managed SCCM/MECM for Windows patching and software deployment.
• Assisted in the release of Microsoft Visual Studio licenses and software products.
• Troubleshot installation, compatibility, and licensing issues remotely. 
• Assessing existing systems and providing recommendations for improvement.

Sun Life — Ottawa, ON

April 2020 – January 2021

• Consulted clients to define financial goals and recommend investment strategies.
• Provided education on financial products and helped clients plan for retirement and education expenses.

AIL — Ottawa, ON

August 2019 – April 2020

• Exceeded productivity goals by booking appointments and ensuring clients’ applications were complete.
• Managed client information, verified data, and submitted client details for insurance coverage.

• Computer Systems Technician Diploma

  Algonquin College, Ottawa, ON, 2022