Noahh Karam

A dedicated and results-driven professional with over 15 years of experience in customer service, retail operations, and brand management. I combine technical expertise in quality assurance with a strong foundation in client relations and team collaboration. Proven ability to adapt to fast-paced environments while delivering exceptional service and administrative support.

Testing Analyst (SP-4) - Canada Revenue Agency

(2022-10 - 2025-04)

• Developed numerous skills relevant to the testing field as a GC employee, including Software Testing, Test Planning, Defect Management, and Quality Assurance.
• Conducted thorough testing of software applications like JIRA to ensure functionality and performance met business requirements.
• Developed and executed comprehensive test plans, cases, and scripts to identify and document defects.
• Collaborated closely with developers and product managers to deliver high-quality software solutions.
• Monitored production programs using dashboards to track system health and respond to incidents in real-time
• Mentored junior team members to improve their testing skills and knowledge.

Owner & Operator - Pretty Little You - Faces by Noahh

(2015-02)

• Develops and implements marketing strategies to grow and retain a loyal client base.
• Manages end-to-end business operations, including financial tracking and inventory ordering.
• Maintains high health and safety standards and sanitation protocols.
• Enhancing facial aesthetics through cosmetics and a variety of esthetic services
• Consulting with bridal clients and creating looks based on their specifications and needs

Administrative Assistant - RE/MAX

(2019-04 - 2019-07)

• Managed real estate agents' calendars by scheduling property showings and appointments.
• Maintained and updated accurate client databases and electronic filing systems.
• Coordinated property listings and updated data within the MLS database.

Cosmetologist - Shoppers Drug Mart

(2009 - 2015)

• Provided expert beauty consultations and product recommendations to meet sales targets.
• Managed merchandising and inventory levels for the cosmetics department.
• Delivered high-quality customer service to foster long-term client loyalty.

Retail Sales Associate - Staples Business Depot

(2006 - 2008)

• Assisted customers with product selection and provided solutions in a high-traffic retail environment.
• Handled point-of-sale transactions and maintained organized store displays.
• Managed backroom operations, including receiving shipments and organizing stock.
• Maintained storefront excellence by stocking shelves and creating organized product displays.

Degree - Professional Esthetics and Makeup Artistry - Algonquin College (2010 - 2011)