Noelle Ho

Passionate about turning ideas into meaningful customer experiences, I am an Arts Management & Media student at the University of Toronto Scarborough with hands-on experience in marketing, social media, sales, and customer service. From creating engaging digital content and managing Shopify stores to helping customers find the right products and supporting successful marketing campaigns, I enjoy connecting creativity with business goals. I am always eager to learn, embrace new challenges, and contribute innovative ideas that help brands grow while delivering exceptional customer experiences.

Marketing and Customer Service (2025-04 – 2026-03)

• Managed the company's Instagram and Xiaohongshu (RED) social media platforms, creating engaging content to increase brand awareness and customer engagement.
• Designed branded marketing materials and visual content while maintaining a consistent brand identity across digital platforms.
• Produced product photography and short-form video content for social media campaigns and promotional initiatives.
• Planned and executed the Mother's Day marketing campaign, contributing to a 50% increase in sales compared to the previous year.
• Delivered friendly and professional customer service, assisting customers with product recommendations, order inquiries, and in-store purchases to ensure a positive shopping experience.
• Managed and updated the company's Shopify e-commerce platform, including product listings, inventory updates, and online order management.
• Collaborated with team members to support daily store operations, promotional events, and marketing initiatives.

Part-time Sales Associate at Alpha auto sales (2024-02 – 2025-02)

• Assisted customers in finding vehicles that matched their needs and budget.
• Answered customer questions about vehicle features, pricing, and financing options.
• Arranged test drives and provided a positive customer experience throughout the sales process.
• Followed up with customers and maintained strong customer relationships.
• Worked with the sales team to achieve dealership sales goals.
• Kept up to date with vehicle inventory and promotions.

Marketing and Social Media Coordinator at Rica cafe (2023-06 – 2023-09)

• Managed Instagram and Facebook accounts, creating branded social media content and promotional posts.
• Photographed and edited product images to improve visual appeal and brand presentation.
• Designed social media graphics, menus, and promotional materials to establish a consistent brand image

Supervisor at Italian Tomato Hong Kong (2021-01 – 2021-08)

• Supervised daily store operations and delivered excellent customer service.
• Assisted in planning promotional campaigns and optimizing product displays to improve sales performance.
• Managed inventory and restocking processes to ensure efficient store operations.

Bachelor's in Arts and Media Management – University of Toronto Scarborough (2023-09 – 2026-06)

High school diploma – Niagara Christian Collegiate (2021-09 – 2023-06)