PROFESSIONAL EXPERIENCE
Manager, Adjustment & Payment Processing, Accounts Receivable – Purolator Canada | Apr 2024 – July 2025
- Spearhead 2 departments for 50+ employees across multiple units, improving cash flow and team productivity.
- Partner with collectors to convert customers from checks to EFT and online payments, boosting efficiency by 25%.
- Conduct root cause analysis of payment issues, implementing solutions that reduce unapplied payments by 90%.
- Process 600+ daily credit requests, ensuring timely dispute resolution and customer satisfaction.
- Collaborate with Finance, Sales, and IT to resolve invoicing discrepancies and improve data accuracy.
- Lead month/year-end close, internal/external audit prep, and documentation.
- Work extensively in ERP systems S/4HANA, addressing challenges during system implementation and daily operations.
- Coordinate with multiple teams to resolve posting errors and implement both short and long-term solutions.
- Oversee troubleshooting and workflow optimization, ensuring accurate financial data and strong internal controls.
- Work closely with third-party service providers to ensure compliance and timely action.
- Ensure compliance with cash application policies and PCI standards.
- Provide training and mentorship to staff, enhancing productivity, compliance, and performance standards.
Supervisor, Payment Processing Accounts Receivable (Order-to-Cash Dept) –
Purolator Canada | Feb 2021 – Mar 2024
- Direct daily operations of cash application, ensuring 99% accuracy in payment postings.
- Monitor KPIs to ensure alignment with corporate OTC and financial goals, managing 6,000+ daily payments.
- Reduce unapplied payments from $1M to $100K, improving OTC efficiency by 90%.
- Implement team benchmarks and encourage staff to exceed targets, improving overall performance.
- Develop and enforce procedures to standardize processes, enhance efficiency, and ensure compliance.
- Design SOPs and implement quality control checks to support month-end close and audit compliance.
- Deliver staff training and create process documentation to standardize practices across the AR cycle.
CAREER PROGRESSION
Senior Accounts Receivable Specialist, Coinamatic, Mississauga | Mar 2019 – Feb 2021
Accounts Receivable & Collections Analyst, Apple Express, Mississauga | Mar 2018 – Mar 2019
Accounting Associate – AR, AP & Marketing Administrator Seaford Pharmaceutical | Oct 2013 – Mar 2018
Administrative Assistant Wing’s Food, Etobicoke | Jun 2013 – Aug 2013
- Reduced bad debt by 50%, recovered $150K in overdue receivables, and cut chargebacks by 20%, driving stronger cash flow.
- Managed full AR cycle: billing, collections, adjustments, reconciliations.
- Streamlined cash application (2,000+ monthly cheques/EFT/CC), with accurate CAD/USD reconciliations.
- Conducted credit analysis, managed credit holds/releases and resolved unapplied payments and disputes.
- Identified duplicate credits and optimized return authorizations, achieving measurable cost savings.
- Processed AP invoices, vendor payments, and billing distribution; supported audits with reconciliations.
- Generated AR/financial reports: aging, DSO, unapplied, short/overpayments, credit/debit memos.
- Supported ERP transitions and EDI improvements with cross-functional teams.
- Recruited, trained, and supervised staff, boosting compliance and performance.
EARLIER CAREER
GlaxoSmithKline / Bristol Myers Squibb – Office Manager, Quality Operations
- Advanced from Secretary → Administrative Assistant → Administrative Associate → Office Manager, showcasing strong career progression within global operations. Improved efficiency by 50% by providing high-level administrative support.
- Enhanced data analysis & reporting (budgets, sales growth, variances, achievements, territory performance) for 65 medical representatives, driving informed decision-making and stronger sales results.
- Established a sales visit tracking & follow-up system, improving reporting accuracy and operational efficiency.
- Cut costs by supporting regulatory compliance, re-registrations, and audit prep.
- Coordinated cross-functional projects, events, and leadership communications.
