Nolan Brassard
Bartender / Server
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About
I am an experienced bar professional with over 8 years of experience in the bar industry. Proven track record of managing successful bar operations, providing exceptional customer service, and leading high-performing teams. Strong ability to adapt to fast-paced environments, maintain a positive attitude,
and handle multiple tasks simultaneously. My objective is to obtain a challenging and rewarding position where I can utilize my extensive experience and knowledge in bar operations, customer service, and team management.
Experience
Assistant Bar Manager
Broken City 613 11th Ave SW Calgary AB
May 2022 - November 2023
-Assisted the bar manager in the day-to-day operations of the bar, including staffing, inventory management, and customer service.
-Trained and coached new hires on bar operations, customer service standards, and company policies.
-Collaborated with the bar manager to develop and implement promotions, special events, and new menu items.
-Maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
-Responded to customer feedback and complaints, taking appropriate actions to resolve issues and maintain customer satisfaction
Bartender
Broken City 613 11th Ave SW Calgary AB
October 2016 - November 2022
-Prepared and served a wide variety of alcoholic and non-alcoholic beverages, including cocktails, wine, and beer.
-Maintained a deep knowledge of menu offerings, ingredient, and preparation methods.
provided exceptional customer service, building strong relationships with customers and ensuring repeat business.
-Followed strict cash handling procedures, including making change, balancing the till, and preparing end-of-shift reports.
-Assisted with the maintenance of a clean and well-stocked bar area, ensuring a high level of hygiene and safety.
Education
Highschool Diploma - St.Francis Highschool Calgary AB
