Noor Atwal

Administrative and client service professional with 6+ years of experience across federal government, healthcare, and corporate environments. Skilled in high-volume case management, customer support, and data accuracy within sensitive systems. Proven track record of resolving complex issues efficiently, improving processes, and maintaining strict confidentiality. Proficient in SAP ERP, CRM platforms, and Microsoft Office Suite.

HR Assistant (Training Rotation) - Fraser Health Authority

(2025-05)

• Supported workforce scheduling and maintained accurate employee records within HR systems
• Identified and corrected data discrepancies prior to payroll processing, reducing downstream errors
• Participated in user acceptance testing (UAT), documenting system issues and contributing to workflow improvements
• Developed internal documentation to support team processes and knowledge sharing

Taxpayer Services Agent - Canada Revenue Agency

(2021-06 - 2024-05)

• Managed 50–80 client interactions daily, resolving inquiries related to accounts, benefits, and compliance requirements
• Investigated and resolved complex account discrepancies, improving resolution efficiency and reducing repeat contacts
• Ensured full compliance with federal privacy legislation while handling sensitive financial and personal data
• Navigated multiple internal systems simultaneously to validate data and produce accurate case documentation
• Increased client adoption of self-service tools, reducing inbound call volume

Logistics Administrator - Urban Barn Ltd

(2018-04 - 2021-06)

• Processed high-volume inventory and purchase order data in SAP ERP with error rates below 1%
• Analyzed supply chain data to identify discrepancies and support inventory planning decisions
• Coordinated with vendors and internal teams to resolve shipment issues and prevent delays
• Maintained organized, audit-ready documentation systems to support operational compliance

Collections Officer / Administrative Support - CBV Collections

(2017-04 - 2018-03)

• Managed client communications regarding account status, payments, and dispute resolution
• Negotiated payment arrangements within regulatory guidelines while maintaining client relationships
• Maintained detailed financial records to support compliance and audit requirements
• Produced reports on case activity and team performance metrics

Associate Degree - Mass Communication (2017)