Dispatcher - JWD LOGISTICS - MISSISSAUGA, ON
(2023-08 - 2026-06)
- Excelled in multitasking to manage a high call volume with professionalism and efficiency.
- Proficiently used computer systems for data entry, tracking, and managing of driver information.
- Responded quickly to emergency situations involving drivers or vehicles.
- Proficient in Aval, Xpert, Rose Rocket, and QuickBooks.
- Experienced using Loadlink and DAT for load searching, booking, and load entry.
- Knowledgeable in booking LTL (Less-Than-Truckload) shipments.
- Strong understanding of freight documentation, rate confirmations, and shipment tracking.
- Excellent communication and customer service skills.
- Ability to coordinate with drivers, brokers, and customers to ensure efficient operations.
- Experienced in scheduling pickups and deliveries, resolving dispatch issues, and maintaining accurate records.
- Strong organizational and multitasking abilities in a fast-paced transportation environment.
Dispatcher Coordinator - Sun Transportation - Bolton, ON
(2020-08 - 2023-07)
- Coordinated daily dispatch operations, optimizing routes and schedules for efficiency.
- Communicated effectively with drivers and clients to resolve issues promptly.
- Monitored shipment progress using transportation management systems to ensure timely deliveries.
- Developed and implemented standard operating procedures for dispatch processes.
- Established strong relationships with carriers to enhance service reliability and communication.
- Trained new dispatchers on company procedures, software applications, and communication protocols.
Accounts Receivable Analyst - Amer Care Royal - Milton, ON
(2018-08 - 2020-06)
- Analyzed and reconciled customer accounts to ensure accurate billing and payment processing.
- Managed collections efforts by following up on overdue invoices and resolving discrepancies.
- Developed and implemented streamlined processes for invoice generation and distribution.
- Collaborated with cross-functional teams to improve cash flow through effective credit management.
- Enhanced reporting tools to provide insights into accounts receivable aging and collection trends.
- Conducted regular audits of accounts receivable records to ensure accuracy and compliance with company policies.
- Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
Senior Import Logistics Coordinator - 511 Food Service - Milton, ON
(2015-09 - 2018-06)
- Coordinated daily pickups and deliveries by dispatching drivers and ensuring efficient route planning and on-time service.
- Prepare shipping documentation, including waybills, commercial invoices, and container paperwork.
- Print and organize labels for the warehouse department.
- Check container status through CN and CP
- Monitor and track dispatched containers, coordinate and arrange lumpers for container destuffing.
- Monitored driver progress, shipment status, and delivery schedules, providing real-time updated to customers and internal teams.
- Delivered excellent customer service by resolving shipment issues, and providing accurate order status updates.
- Processed customer orders received through phone, email, and online platforms, ensuring accuracy and timely entry into the transportation management system TMS
- Supported inventory tracking and collaborated with internal departments to ensure product availability and timely shipments.
- Answered and directed incoming phone calls, providing administrative and operational support as needed.
- Supported invoicing and billing processes by verifying shipment documentation and ensuring all required paperwork was complete.
- Prepared and maintain shipment documents, bills of lading, delivery receipts, delivery receipts, and customs paperwork.
