Norma Reyes Millan

Proven track record of delivering exceptional customer service across administrative, childcare, and finance sectors. Holder of a Child Care Worker Diploma. Expertise in fostering the cognitive, emotional, and social development of children.

Skilled in organizing activities, maintaining a structured environment, and ensuring the safety and well-being of children. Proficient in executing educational plans and adapting teaching strategies to meet the needs of diverse learners. Excellent verbal and written communication skills in both English and Spanish, facilitating effective interaction with children, parents, and colleagues.

Demonstrated ability to remain calm and patient, providing a stable and supportive presence in the classroom. Strong teamwork skills, working collaboratively with educators, staff, and families to enhance the educational experience for children.

Assistant Early Childhood Educator - YMCA of the National Capital Region

(2026-01)

Supply Educator - Andrew Fleck Children's Services - Various locations

(2025-04 - 2025-08)

Casual Staff - Ottawa Catholic Child Care Corporation

(2025-10 - 2025-03)

Term 5 hr Toddler/ Preschool Educator - Ottawa Catholic Child Care Corporation

(2025-01 - 2025-04)

Supply Educator - Andrew Fleck Children's Services - Various locations

(2024-08 - 2024-12)

Administrative Assistant in Commercial Area - Banco Base S.A Institution Bank - Mexico

(2015-11 - 2018-06)

• Customer support via telephone and email (50 calls per day)
• Database management
• File management minimum (50 clients)
• Assistance to more than 100 clients per week in settled transactions
• Assisted with the organization and updating of files.
• Assisted with staff coordination to improve organization with daily tasks

Reception and Assistant Finance Manager - Grupo Proyectos - Mexico

(2014-01 - 2014-12)

• Receive visitors
• Answering and transferring phone calls (over 30 calls per day)
• Organization of meetings
• Sending and answering e-mails
• Keeping control of office consumables
• Filing documents

Customer Service - Continental Best - Mexico

(2013-03 - 2013-12)

• Customer service and advice to customers by telephone, online and in person.
• Taking and management of orders / requirements.
• Coordination of services for the client.
• Follow-up on the delivery and quality of services.

Personnel Administration and Coordination - Fundación Parlas I.A.P - Mexico City

(2011-09 - 2013-02)

• Attending visitors and staff
• Schedule appointments
• Staff administration and coordination
• Participate and organize teamwork for organizational improvements
• Manage 20 people and Management of personnel incidents
• Coordinate tasks

Placement - Early Learning - Andrew Fleck Children's Services (2024-06 - 2024-06) Bettye Hide Early Learning Centre, 43 Av. Balckburn, Ottawa, ONK1N 8A4

ESL Child Care Worker - Early Childhood Education - Ottawa Catholic School Board, St.

Joseph Adult High

School (2024-06 - 2024-06) Vanier Campus, 330 Lajoie Avenue, Ontario, K1L 6L8

Bachelor's Degree - Business Administration - University of Business and Pedagogical Development (2011-09 - 2014-08) Mexico