Norman Mar

June 2021 – April 2024

• Monitor ServiceNow queue, triage requests, and daily transaction processing 
• Tier 1 & Tier 2 support for all Workday tickets 
• Partner with People Operations on conducting data and process audits 
• Provide Workday support to managers and employees and respond to requests 
• Assist with testing of Workday projects including: development of testing scripts, execution of test scenarios, and support testers when necessary. 
• Create, run, and distribute reports 
• Partner with People Operations with documenting & maintaining HRIS processes and reference guides
• Collaborate with cross functional teams including HR, Finance, IT, Payroll, and business managers. May assist in the processing of transfers, promotions, salary adjustments, and new hire

I have 11 years of experience in Human Resources handling HR Systems and served as a HR Business Partner and 3 years as a bank teller.

I graduated with a course of Business Management