Director of Operations | Clinic Manager - Orangeville Foot Clinic - Ontario
(2021-12)
Director of Operations since Nov 2024
- Lead operational strategy, financial management, service delivery, and marketing execution in a client-centred service environment.
- Train and mentor staff on client service, communication, conflict resolution, and service techniques that improve retention and team performance.
- Analyze business performance and implement process improvements that enhance efficiency, elevate the client experience, support revenue growth, and strengthen market position.
Hospitality & Tourism Instructor - Tamwood International College - Toronto, ON
(2022-08 - 2024-11)
- Led delivery of the full one-year Hospitality certificate program, teaching all six courses within the curriculum.
- Delivered instruction in Customer Service, Cross-Cultural Communication, Project Management, Sustainable Tourism, Event Planning, and Sales & Marketing in the Hotel Industry.
- Designed and managed all course components independently, including curriculum planning, lesson content, projects, assessments, exams, and grading.
- Prepared students for hospitality careers through practical, industry-aligned teaching focused on operations, service excellence, and professional readiness.
Director of Sales & Guest Services - Choice Hotels Canada - Mississauga, ON
(2019-01 - 2022-01)
- Contributed to revenue management strategy through active participation in revenue maximization meetings, demand forecasting, and pricing discussions.
- Analyzed competitor set positioning, market trends, and business pace to support pricing decisions and identify revenue growth opportunities.
- Supported forecasting and pricing decisions by monitoring market conditions, occupancy trends, and competitor set activity to help maximize hotel revenue performance.
- Led sales and guest services strategy while contributing to revenue optimization within a national hotel brand environment.
Assistant Operations Manager - Toronto Don Valley Hotel & Suites - Toronto, ON
(2018-05 - 2019-02)
- Supported day-to-day Hotel Resort operations, ensuring service consistency, team coordination, and smooth execution in a high-volume full-service environment.
- Performed Manager on Duty responsibilities on a rotational basis, making operational decisions and responding to daily service, staffing, and guest-related issues.
- Worked closely with operational teams to maintain performance standards, support workflow efficiency, and ensure a positive guest experience across the property. Gain different experiences in resort hotels.
Front Desk Supervisor - Sheraton Parkway Toronto North Hotel & Suites - Toronto, ON
(2017-05 - 2018-05)
- Supervised daily front desk operations, ensuring smooth guest arrivals, departures, service consistency, and strong team coordination.
- Supported room assignment and inventory flow, front office communication, and operational coordination across daily hotel operations.
- Demonstrated familiarity with Marriott loyalty program standards, member recognition, and branded guest service expectations.
Front Desk Supervisor | Night Auditor - Aloft Montreal Airport - Montreal, QC
(2015-05 - 2017-05)
- Supervised front desk operations and guest service delivery in a Marriott-branded airport hotel environment.
- Performed night audit responsibilities, including daily revenue reconciliation, posting transactions, balancing accounts, and preparing end-of-day reports.
- Supported overnight hotel operations by resolving guest concerns, handling late arrivals, and responding to operational issues with sound judgment and professionalism.
- Worked in a fast-paced airport hotel setting, serving a diverse guest mix with strong focus on responsiveness, accuracy, and service consistency.
