Nusrat Jahan

A highly skilled energetic and passionate individual with over 4 years experience in customer service and administration. I am looking for a full-time opportunity where I will be able to utilize my strong organization, leadership and administrative skills to successfully meet the needs of customers and organization.

Training and Certificates

• Smart Serve Certificate
• Food Handlers Certificate
• WHMIS
• AODA
• First Aid & CPR/AED Level C
• Ontario Tourism Education Corporation
• Hootsuite Certification 

Professional Experience 

Front Cashier  The Spicy Grill, Scarborough (March 2022- March2023)

• Taking customer orders and delivering correctly. 
• Issuing refunds and counting cash after each shift. 

Pita and Hummus, Toronto. (Oct 2020- March 2022)

• Supervise and manage staff, which includes setting goals, developing processes, and providing guidance. 
• Develop and maintain positive relationships with guests and staff.
• Maintain budgeted labour, beverage and semi-variable costs. 
• Making sure the efficient use of resources. 

Tim Hortons, Toronto. (April 2019- Oct 2020)

• Oversaw day-to-day restaurant operations. 
• Training newly hired employees. 

Rally Restaurant and Bar, North York. (Sep 2018 – April 2019)

• Maintained a high level of customer service and satisfaction. 
• Solved customers' concerns and complaints immediately. 
• Monitored food quality and safety. 

• Serving food
• Inventory
• Communicated clearly and positive with coworkers and management.

Hospitality and Hotel/Restaurant Service Management 2018-Present

Seneca College, ON, Canada.