Nwoye Juliet

Detail-oriented administrative professional with 7+ years of experience in records management, data accuracy, and client service across public, private, and health-care sector environments. Skilled in maintaining accurate electronic and paper records, including patient health records, including medical terminology as used in patient records, verifying documents against set requirements, and updating tracking systems through the life of each file. Experienced in confidential records handling, high-volume data work with a strong accuracy record, and clear, professional communication with clients, stakeholders, and team members.

Proficient in Microsoft Office, including Word and Excel, and in SharePoint Online, and quick to learn new internal systems.

Order Processing & Administrative Coordinator - Tile Stone Source - Calgary

(2026-03)

• Maintain order records and a shared sales and warehouse issues log, ensuring data integrity and accurate tracking of orders through to completion.
• Process high-volume sales orders in the Microsoft Dynamics NAV system, verifying pricing, quantities, and delivery details for accuracy before release to warehouse operations.
• Investigate differences between system records and physical stock, resolve the issue, and correct the record.
• Coordinate with sales staff, warehouse teams, vendors, and carriers to resolve order discrepancies, stock holds, and delivery issues.

Client Services Advisor – Office of the Registrar - Southern Alberta Institute of Technology (SAIT) - Calgary

(2025-01 - 2026-02)

• Assist with document verification, data accuracy, and compliance with institutional regulations and confidentiality standards.
• Provide front-line client services to students and instructors, ensuring accurate processing of student requests, academic records and adherence to institutional policies.
• Respond to client inquiries with professionalism, ensuring clear communication and service excellence

Sales Accounts - Client Services Specialist - Providus Bank & Keystone Bank - Nigeria

(2023-08 - 2025-01)

• Managed a high-volume portfolio with 98% data accuracy, ensuring compliance with regulatory requirements in account documentation.
• Coordinated with legal and compliance teams on account verifications and dispute resolution.
• Delivered exceptional client service while adhering to internal policies and procedures.
• Built strong client relationships and exceeded sales targets by 80%, onboarding over 50 new customers through strategic outreach initiatives.

Underwriter & Credit Operations Advisor - Rosabon Financial Services - Nigeria

(2020-03 - 2023-08)

• Reviewed and processed over 500+ loan applications for accuracy and compliance with established regulations.
• Implemented automated reporting tools that improved service turnaround efficiency by 25% and reduced processing time by 30%.
• Collaborated with cross-functional teams to resolve documentation gaps before approvals.

Collections Officer - One Finance & Investments Limited - Nigeria

(2018-03 - 2020-03)

• Resolved high-volume delinquent accounts, achieving 90% resolution rate.
• Developed early-warning reporting system to identify and mitigate default risks.

Compliance Officer - AMAC (Abuja Municipal Area Council) - Nigeria

(2016-12 - 2018-03)

• Prepared official correspondence, reports, and records to support council decision-making.
• Interpreted municipal regulations and policies to ensure applications met all compliance requirements before approval.
• Collaborated with surveyors, legal officers, and the public to resolve discrepancies in land documentation and clarify procedural requirements.
• Processed and maintained land ownership and title documentation, ensuring accuracy for property registrations and transfers.

Records & Client Services Coordinator - Corporate Affairs Commission (CAC) - Nigeria

(2013-01 - 2016-12)

• Maintained digital and physical records to ensure accuracy, confidentiality, and alignment with legal standards.
• Reviewed and processed corporate registration applications, verifying statutory compliance and accurate record entry in the corporate registry database.
• Provided front-line advisory services to business owners and legal practitioners, clarifying application procedures, timelines, and legislative requirements.
• Liaised with internal departments and external stakeholders to facilitate timely service delivery.

Health Record Officer (Part-Time) - Chukwuemeka Odumegwu Ojukwu University Teaching Hospital (COOUTH) - Amaku, Awka, Nigeria

(2010 - 2013)

• Maintained and organized patient health records, ensuring records were complete, accurate, and filed correctly.
• Entered and updated patient data for record purposes, including medical terminology as it appeared in patient records, checking details for accuracy.
• Retrieved records for clinical staff as needed and handled confidential patient information with care.

Bachelor’s Degree - Political Science (BSc) - Nnamdi Azikiwe University