Oche Andrew Amanyi

ServiceNow Certified System Administrator with over 8 years of experience supporting business operations, digital service delivery, and process improvement across government and private-sector environments. Recently completed the RiseUp with ServiceNow training program and currently pursuing ServiceNow Certified Application Developer (CAD) certification. Strong foundation in agile delivery, workflow automation, and compliance-driven operations, seeking a ServiceNow-focused role supporting platform administration, application configuration, and service modernization.

Product Owner - Group 20 Consulting - Calgary, AB

(2022-01)

• Defined and executed product strategies aligned with business, operational, and security objectives.
• Managed product roadmaps and prioritized backlogs to support iterative delivery and continuous improvement.
• Facilitated sprint planning, reviews, and retrospectives using Agile and Scrum practices.
• Collaborated with business stakeholders, analysts, and delivery teams to translate requirements into actionable work items.
• Supported digital transformation initiatives through process optimization, documentation, and stakeholder engagement.

Taxpayer Services Agent - Canada Revenue Agency - Calgary, AB

(2020-01 - 2022-12)

• Delivered secure, high-volume client service within a federal contact centre environment, handling sensitive personal and financial data.
• Applied account review, system navigation, and analytical skills to resolve taxpayer enquiries accurately and efficiently.
• Participated in testing and feedback for digital tools and service enhancements supporting CRA modernization initiatives.
• Maintained strict compliance with Government of Canada privacy, confidentiality, and reliability standards.

Business Analyst - National Lottery Regulatory Commission - Nigeria

(2009-01 - 2017-12)

• Led business process improvement initiatives, increasing operational efficiency by 40 percent.
• Produced functional and technical documentation supporting system implementations and upgrades.
• Collaborated with IT and regulatory stakeholders to align digital solutions with policy and compliance requirements.

Bachelor's Degree - Accounting and Finance - University of Abuja

Postgraduate Diploma - Logistics and Supply Chain Management - Reeves College