Oksana Kozalova

Enthusiastic and customer-oriented professional with a background in fast-paced service environments, providing compassionate care and support. Over 5 years of combined experience delivering excellent client service, ensuring cleanliness and sanitation, handling inventory and supplies, and supporting team members in collaborative settings. Passionate about maintaining high standards in product quality, organization, and customer satisfaction in retail and food-related operations.

Skilled in adhering to health, safety, and food safety regulations while working efficiently in diverse teams.

Stock Clerk - Okey - Saint Petersburg, Russia

(2014-01 - 2015-06)

• Delivered efficient customer and team support by handling merchandise with care, ensuring quality control, and providing substitutions or alternatives as needed.
• Maintained stock levels through organized stocking, facing, and display management, while monitoring for damages and implementing markdowns to reduce losses.
• Oversaw receiving processes, including reviewing invoices, managing claims and transfers, and storing products properly to comply with food safety regulations.
• Worked in a collaborative team to organize and conduct inventory, adhering to company policies for health, safety, and efficiency.

Retail Assistant - Grocery Market Plus - Saint Petersburg, Russia

(2012-07 - 2013-12)

• Provided outstanding customer service by addressing inquiries, requests, and complaints promptly, fostering positive relations in a diverse team setting.
• Managed stocking, culling, and facing of merchandise, including fresh produce, to maintain appealing displays and optimal stock levels while minimizing waste and damages.
• Handled ordering and receiving of supplies, verifying invoices, processing returns and transfers, and ensuring proper storage to uphold quality and price integrity.
• Performed routine cleanup tasks, such as clearing spills, organizing fixtures, and disposing of garbage and debris to keep sales floor and back areas neat and compliant with safety standards.

Patient Care Assistant - Medical Hospital 1 - Saint Petersburg, Russia

(2009-09 - 2012-06)

• Delivered exceptional customer (patient) service by addressing questions, comments, requests, and complaints with compassion and patience, ensuring positive relations in a diverse team environment.
• Maintained stock levels and organized supplies by handling inventory, culling outdated items, and ensuring proper storage to minimize damages and maintain quality standards.
• Performed general cleanup duties, including cleaning spills, fixtures, and work areas to keep environments neat, organized, and free from debris; disposed of waste and cardboard according to safety protocols.
• Assisted with ordering merchandise and supplies, receiving shipments, verifying invoices, and processing returns or claims to ensure accuracy and efficiency.

Medical College 2 (2012-06) Saint Petersburg, Russia