Ola Bolarinwa

Customer-focused operations and dispatch professional with over four years of experience coordinating fleet operations, scheduling vehicle maintenance, supporting commercial customers, and resolving service issues in fast paced environments. Experienced managing high call volumes, prioritizing urgent requests and coordinating technicians and drivers, maintaining accurate records, and delivering exceptional customer service while meeting strict service standards.

Underwriting Assistant - Specialty Lines - Intact Financial Corporation

(2023-06)

Crime | Financial Institutions | Equipment Breakdown | Marine

• Coordinate policy requests between brokers, underwriters, and internal departments while ensuring documentation accuracy and timely completion.
• Maintain detailed electronic records across multiple internal systems while meeting strict service level expectations.
• Support multiple underwriting teams simultaneously by prioritizing urgent requests and resolving workflow issues.
• Selected to assist multiple specialty departments due to adaptability, attention to detail, and ability to quickly learn new systems.

Accounts Service Representative - Intact Financial Corporation

(2022-01 - 2023-05)

• Managed more than 80 customer and departmental email requests and/or phone calls daily while retaining service standards.
• Investigated billing discrepancies, premium adjustments, policy related issues, and rating errors using Halcion & Microsoft Excel which thereby ensured accurate resolutions while preserving strong broker relationships.
• Maintained adherence targets while consistently delivering accurate customer support.

Operations Manager - Penske Truck Leasing

(2019-01 - 2021-12)

• Coordinated daily availability and maintenance of over 100 commercial vehicles, ensuring minimal downtime and efficient utilization.
• Resolved customer concerns and service complaints through active listening, problem solving, and de-escalation techniques, maintaining a professional and customer-focused approach.
• Collaborated with over 30 service technicians to coordinate repairs, communicate work priorities, and endure timely completing of maintenance activities.
• Provided real-time updates to customers regarding vehicle status, repair timelines, and service availability, ensuring clear and consistent communication.
• Dispatched roadside assistance and coordinated emergency service requests to minimize customer downtime and maintain service commitments.
• Utilized a multi-line phone system to manage simultaneous customers, technicians, and driver communications in a fast-paced environment.
• Scheduled preventative maintenance for commercial fleet while tracking repair progress and ensuring vehicles returned to service on time.
• Served as a primary point of contact between customers, technicians, drivers, vendors, and management to ensure efficient communication and timely service.
• Consistently exceeded branch operational performance goals through effective coordination and workflow management.

Management Trainee - Penske Truck Leasing

(2018-01 - 2018-12)

• Managed approximately 70 inbound/Outbound customer calls per day, responding to service inquiries, scheduling requests and operational updates.
• Rotated through Operations, Customer Service, Sales, and Finance departments to develop a comprehensive understanding of fleet operation.
• Coordinated with multiple departments to support daily business operations and customer service initiatives.
• Learned commercial transportation regulations and fleet management practices supporting operational efficiency.

Bachelor of Science - Mathematics - MacEwan University

Minor - Business Studies - MacEwan University