Olaniyi Olayemi

I am a support expert with extensive experience with computer network configuration, maintenance, troubleshooting, and procurement. I love learning new things, software and concepts and catch on very quickly.

Having worked in different sectors and achieving successes repeatedly, I long for more challenges and the opportunity to meet and work with amazing teams.

Assigned by TOPRON CONSULTING INCORPORATED CANADA

Intuit -Turbotax and Reliance Home

02/2023 - Present

Kitchener, ON, Canada

• Provided exceptional customer service.
• Customer issues were resolved in a timely manner through chats, emails, and phone calls.
• Regularly documented customer concerns using a ticketing platform.
• Collaborated with team members to solve customer concerns and ensure customer retention.
• Communication skills, empathy, patience, and timely issue resolution.
• Helped customers with issues installing Turbotax software over the phone to resolve such issues.
• Assisted customers with log in issues and resetting passwords as necessary.
• Member of tier level team that solved customer issues escalated according to various levels of complexity.
• Learnt proprietary software and mastered the knowledge to ensure customers issues are resolved.

TECHNOLOGY PROJECT SITE STAFF

Opal Corporate Ltd 

05/2011 - 12/2021

• Handled the design and implementation of IT solutions across the estate development projects handled by the developer.
• Monitored execution of onsite hardware setup and installation.
• Carried out tests or hardware and software setup as installed on site.
• Member of team which handled credential issues for staff members and customers who cannot access their accounts.
• Record keeping.
• Part of the team that set up windows operating systems and configuration of such making ready for use of the staff members.
• Carried out troubleshooting of various hardware components and peripherals like conferencing phones, printer setup, smart tv and networking and smart home programming.
• Project executed using agile methodology.

IT TEAM MEMBER (Network Trainee)

Crane Homes Limited

04/2012 - 06/2014

• Received training and carried out network load balancing with Network Administrator.
• Collected historical cost data to estimate costs for current or future products.
• Determined project objectives, budgets, and schedules by coordinating with clients, consultants, and optimized plans to meet changing conditions.
• Used Microsoft Word and other software tools to create documents, progress reports, and other communications.
• Performed site inspection to accurately assess progress to compare to plans and match against expenditure.
• Set-up and configured hardware routers and configured network connections for node Personal Computers using signal repeaters.
• Involved in site supervision of work being executed.

IT PROCUREMENT OFFICER

Brunel Engineering and Consulting Ltd

08/2006 - 06/2011

Commercial and Government Contractor

• Made purchase orders for computers, router and server equipment (hardware and software required for projects the company was involved in.
• Maintained privacy and confidentiality of all information for existing and prospective clients to protect personal and business interests.
• Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
• Utilized cost estimation systems to document project information, create estimates and revise project costs.
• Carried out comparative analysis of various equipment types and options of same specifications from different suppliers to find advantages and advice management of such. This aided in informed decision making.
• Used various types of costing models to complete and document technical estimates.

Network Technical Support

Conestoga College, Kitchener, ON, Canada 09/2022 - 04/2023

Master Certificate Project Management

British School of Project Management 08/2019

Project Management Professional (PMP)