Senior Application Decision Specialist - ApplyBoard - Kitchener, ON
(2021-07 - 2025-06)
- Provided exceptional phone and email support to prospective and current students and advisors, delivering clear, plain-language guidance on application status and next steps to drive timely, confident decision-making
- Streamlined admissions and enrollment workflows by updating procedures and checklists, improving same-day processing accuracy and turnaround times
- Handled end-to-end application administration: indexed and tracked files, verified identification and documents for compliance, and followed up on pending items
- Maintained meticulous records across multiple systems, reconciling discrepancies and making basic corrections to keep applications and accounts current
- Onboarded and trained new team members, sharing best practices and participating in ongoing cross-training to strengthen team coverage
Logistics Co-worker - IKEA - Burlington, ON
(2019-05 - 2021-05)
- Provided responsive, solutions-focused customer service daily, prioritizing requests to meet tight service standards
- Took ownership of end-to-end inventory administration—receiving, picking, shipping, and storage—with strong attention to detail and accuracy
- Processed high volumes of inbound and outbound items with zero safety incidents, ensuring proper handling and documentation
- Secured materials to prevent loss or damage, aligning movement and records for clean reconciliations
Community Manager - Enixan - Kyiv, Ukraine
(2017-12 - 2018-08)
- Strengthened client relationships across social channels and in-app support, delivering timely, plain-language updates and resolutions
- Planned and executed content calendars for Facebook, Instagram, and VK to support campaigns and product changes
- Coordinated targeted email communications with key updates, policy changes, and feature releases to improve engagement
- Captured and triaged client issues, tracked them through to resolution with the development team, and communicated outcomes to users
- Monitored platform analytics to spot trends and recommend service and process improvements
