Desktop Support Specialist
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As a dedicated and results-driven IT Specialist with over 5 years of experience, I excel in software, hardware, and networking, with a strong focus on troubleshooting and optimizing work systems. Proficient in both Linux and Windows environments, I bring proven leadership skills, having successfully mentored junior team members, fostering their growth and enhancing team performance. Known for my attention to detail, fast learning, and teamwork, I thrive in collaborative settings and consistently drive projects to success.
Jul 2018 - Dec 2023 Ness | Israel
● Configured and maintained PCs, servers, and network hardware and software, solving various hardware and software issues.
● Maintained and optimized network hardware and software infrastructure for reliability and performance.
● Led a team of 15 technicians, ensuring efficient and effective service delivery.
● Managed an IT support project at Intel Validation Labs, ensuring service quality control.
● Trained new team members and worked as part of a collaborative team.
● Served as the technical focal point for both the support team and the internal users.
● Provided technical expertise and guidance during pivotal planning meetings.
● Participated in the development and implementation of a ticket tracking application.
● Actively prepared documentation for new processes and updated existing documentation.
Kyiv National University of Technology and Design
Bachelor | Information Technologies - Dec 2015
Google IT Support Professional Certificate - In Progress
NET Core - 31/08/2024
Foundational C# with Microsoft - 29/02/2024
Scientific Computing with Python - 29/02/2024
