Supervisor at Tim Hortons (2024-01 – Present)
Supervised daily operations while maintaining a safe, respectful, and customer-focused environment
- Supervised daily operations while maintaining a safe, respectful, and customer-focused environment
- Trained, coached, and supported team members, promoting teamwork and respectful communication
- Responded to customer concerns using active listening and conflict resolution to achieve positive outcomes
- Monitored inventory levels and placed orders for food and supplies to maintain stock and minimize waste
- Ensured compliance with health, safety, and sanitation regulations always
- Performed closing procedures, including cash handling
- Supported staff in maintaining high service standards and positive interactions with customers
- Communicated effectively with management regarding operational issues, staff performance, and customer feedback
- Participated in hiring, onboarding, and evaluating staff performance in collaboration with management
Restaurant Assistant Manager at The Address Downtown (2023-01 – 2024-12)
Oversaw daily operations in a fast-paced, client-focused environment
- Oversaw daily operations in a fast-paced, client-focused environment
- Opened and closed the restaurant, ensuring security and cleanliness standards are met
- Built positive relationships with guests by ensuring their needs satisfied
- Ensured compliance with health, safety, and sanitation regulations
- Addressed customer concerns with professionalism, using problem-solving and communication skills
- Monitor service quality by interacting with guests
- Recruited, trained, and mentored fresh staff members
- Created and managed staff schedules, including handling shift changes
- Supervised staff during shifts to ensure high-quality service
- Evaluated performance and provide feedback
Restaurant Supervisor at Kempinski Hotel (2022-01 – 2023-12)
Responded to guest concerns and complaints to ensure positive outcomes
- Responded to guest concerns and complaints to ensure positive outcomes
- Participated in interviewing new employees to meet staffing goals
- Maintained a safe and respectful environment for guests and staff
- Performed various financial activities, such as cash handling, deposit preparation, payroll
- Recommended measures for improving work procedures and worker performance to increase service quality and enhanced job safety
- Developed equipment maintenance schedules and arranged for repairs
- Trained and supported staff in service, safety, and communication
Head-waitress at Nusr-Et Restaurant, Four Seasons Hotel (2019-01 – 2022-12)
Answered phones to take reservations or to-go orders and set dining tables according to type of event and service standards
- Answered phones to take reservations or to-go orders
- Set dining tables according to type of event and service standards
- Recommended measures for improving work procedures and worker performance to increase service quality and enhance job safety
- Trained onboarding wait staff in food preparation, sanitation, safety procedures
- Listened to customer concerns and resolved issues promptly using effective communication skills
- Built positive relationships with guests by ensuring comfort and satisfaction
