Olga Tereshchenko

Detail-oriented and dependable professional with a background in hospitality leadership and a diploma in social work. Experienced in working in fast-paced, client-focused environments, providing high-quality service, resolving conflicts, and supporting individuals with diverse needs. Demonstrated ability to communicate effectively, remain calm under pressure, and maintain professionalism in challenging situations.

Strong interpersonal skills combined with hands-on experience in team supervision, problem-solving, and day-to-day operations.

Supervisor at Tim Hortons (2024-01 – Present)

Supervised daily operations while maintaining a safe, respectful, and customer-focused environment

• Supervised daily operations while maintaining a safe, respectful, and customer-focused environment
• Trained, coached, and supported team members, promoting teamwork and respectful communication
• Responded to customer concerns using active listening and conflict resolution to achieve positive outcomes
• Monitored inventory levels and placed orders for food and supplies to maintain stock and minimize waste
• Ensured compliance with health, safety, and sanitation regulations always
• Performed closing procedures, including cash handling
• Supported staff in maintaining high service standards and positive interactions with customers
• Communicated effectively with management regarding operational issues, staff performance, and customer feedback
• Participated in hiring, onboarding, and evaluating staff performance in collaboration with management

Restaurant Assistant Manager at The Address Downtown (2023-01 – 2024-12)

Oversaw daily operations in a fast-paced, client-focused environment

• Oversaw daily operations in a fast-paced, client-focused environment
• Opened and closed the restaurant, ensuring security and cleanliness standards are met
• Built positive relationships with guests by ensuring their needs satisfied
• Ensured compliance with health, safety, and sanitation regulations
• Addressed customer concerns with professionalism, using problem-solving and communication skills
• Monitor service quality by interacting with guests
• Recruited, trained, and mentored fresh staff members
• Created and managed staff schedules, including handling shift changes
• Supervised staff during shifts to ensure high-quality service
• Evaluated performance and provide feedback

Restaurant Supervisor at Kempinski Hotel (2022-01 – 2023-12)

Responded to guest concerns and complaints to ensure positive outcomes

• Responded to guest concerns and complaints to ensure positive outcomes
• Participated in interviewing new employees to meet staffing goals
• Maintained a safe and respectful environment for guests and staff
• Performed various financial activities, such as cash handling, deposit preparation, payroll
• Recommended measures for improving work procedures and worker performance to increase service quality and enhanced job safety
• Developed equipment maintenance schedules and arranged for repairs
• Trained and supported staff in service, safety, and communication

Head-waitress at Nusr-Et Restaurant, Four Seasons Hotel (2019-01 – 2022-12)

Answered phones to take reservations or to-go orders and set dining tables according to type of event and service standards

• Answered phones to take reservations or to-go orders
• Set dining tables according to type of event and service standards
• Recommended measures for improving work procedures and worker performance to increase service quality and enhance job safety
• Trained onboarding wait staff in food preparation, sanitation, safety procedures
• Listened to customer concerns and resolved issues promptly using effective communication skills
• Built positive relationships with guests by ensuring comfort and satisfaction

College diploma in Social work – Donetsk Metallurgical Professional Lyceum (2012-01 – 2013-12)

High school diploma – Donetsk Metallurgical Professional Lyceum