Olivier Germain

Proficient in both English and French with more than 10 years of experience working with clients and in a team. Effective communication skills in diverse environment. Recent graduate with a bachelor's degree in electrical engineering.

Technical skills: Single line diagram design using ETAP, power distribution network, Load calculation, lighting analysis using AGI32, Arc flash study using ETAP, and familiarity with tools like MATLAB, PSPICE, AutoCAD, and CYME.

Electrical Engineer CEP/EIT - Pageau Morel Inc - Montreal

(2025-10)

• Conducted lighting analyses using AGi32
• Performed arc flash studies and generate safety warning labels using ETAP
• Conducted field surveys, as required, to collect missing or necessary data
• Performed electrical load calculations to support system design and analysis

Customer Service Representative - Fido solutions Inc - Montreal

(2012-08 - 2025-02)

Senior mentor, Retention customer service. CRTC de-escalation Supervisor

• Provided coaching and mentoring to new hires, contributing to their successful integration into the team
• Handled escalated calls efficiently and finding satisfactory resolutions for both customers and the company through innovative problem-solving skills
• Maintained up-to-date knowledge of product and service changes
• Developed rapport with customers through active listening skills, leading to higher retention rates
• Managed high-stress situations effectively, maintaining professionalism under pressure

Electrician - Private Residence

(2016-11 - 2017-08)

• Replace wires, fixtures, and receptacles
• Move and rewire Main Entrance Panel
• Installing baseboard heaters

Bachelor's - Electrical Engineering - Concordia University (2025)

DEP - Electricity - Avrion Institute Tech (2016)