Olivier Higaniro

Passionate about the production challenges surrounding raw materials, I enjoy being deeply involved in the various mandates entrusted to me. I am recognized for my analytical mindset, strong curiosity, and resourcefulness. Results-oriented, I ensure that agreed-upon deadlines are met. Valuing teamwork, I appreciate exchanging ideas with my colleagues in order to find innovative solutions to the challenges encountered.

WebGen Technical Representative - Orica Inc. - Éléonore

(2021-10)

Permanent position

• Adhere to operating procedures and risk management protocols related to technical services and blasting activities.
• Encode WebGen detonators and ensure quality control, through direct supervision, that the correct WebGen detonator is loaded in the correct production hole.
• Directly supervise the firing of WebGen explosives, ensuring that correct firing procedures are followed, including client approval of correct firing files.
• Manage WebGen firing equipment and secure firing keys.
• Responsible for client communication and internal communication for the delivery of the WebGen monitoring service.
• Drill and blast design and data management for the use of WebGen.
• Complete or support the client's engineering service (drill and blast department) regarding the design of production stopes in relation to the use of the WebGen system.
• Data management and control for blast design, logging, and firing are downloaded and stored in accordance with NPM WebGen firing procedures.
• Troubleshoot and maintain equipment by identifying and rectifying issues.
• Forecast WebGen usage and control site inventory.

Senior Promine Specialist - Promine Inc. - Montréal, Qc

(2017-03 - 2020-03)

Permanent position

• Provide competent software support to clients, consistently ensuring quality assurance of legacy and new modules and maintaining documentation for Promine users.
• Provide technical support by phone or online.
• Improve modules and test update versions.
• Assist with software installation online or in person.
• Prepare and deliver training to clients and new employees.
• Represent the company at events (e.g., exhibitions, trade shows, job fairs, networking evenings).
• Successfully oversee numerous aspects of the software project lifecycle using exceptional organizational, analytical, and problem-solving skills, as well as applying specialized product knowledge.
• Organize meetings with clients in Quebec and West Africa to identify their mining software needs and follow up with potential clients.
• Prepare and track submissions for new prospects and existing clients using Salesforce and Hubspot customer relationship management tools.
• Guide and advise the research and development team on the programming of new modules according to unique client specifications.

Bachelor's Degree - Mining Engineering - École Polytechnique de Montréal (2010-01 - 2014-12)